At a Glance
- Tasks: Manage customer orders and enquiries while ensuring exceptional service.
- Company: Join a supportive engineering and manufacturing team in Rotherham.
- Benefits: Full-time role with opportunities for skill development and teamwork.
- Other info: Great chance to grow your career in a dynamic industry.
- Why this job: Be part of a collaborative environment and make a real impact on customer satisfaction.
- Qualifications: Experience in administration or customer support with strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Full time - Office Based - 9am - 5pm
Rotherham
Are you a highly organised and customer-focused administrator looking to join a fast-paced and supportive commercial team? Elevation Recruitment Group are seeking a proactive Commercial Administrator to play a key role in delivering exceptional customer service and supporting commercial operations within a busy engineering and manufacturing business. This is an excellent opportunity for someone who enjoys working collaboratively, managing customer enquiries, and ensuring orders are processed efficiently from start to finish.
The Role
As a Commercial Administrator, you will be responsible for managing customer orders and enquiries in line with company procedures and customer service standards. You will work closely with engineering and internal departments to coordinate quotations, process customer-specific requirements, and ensure accurate communication throughout the order lifecycle. You will also support project bids for major customers, provide order status updates, and help resolve customer issues quickly and professionally.
Key Responsibilities
- Processing customer orders and enquiries accurately and efficiently
- Providing updates and reporting on order status and late orders
- Coordinating quotations and processing of customer-specific products with engineering teams
- Communicating technical and health & safety information clearly
- Supporting project bids and liaising with technical, legal, design, and business assurance teams
- Resolving customer queries and issues in a timely and professional manner
- Supporting customer visits and wider customer service/reception teams when required
What We're Looking For
- Previous experience within an administration or customer support role
- Excellent communication and organisational skills
- Professional telephone manner and strong customer service focus
- Ability to work under pressure and manage multiple priorities
- Good problem-solving skills and attention to detail
- Competent in Microsoft Office packages
Desirable Skills & Experience
- Experience within engineering or manufacturing environments
- Knowledge of SAP, CRM systems, or reporting tools
- Understanding of export processes
- Foreign language skills (Spanish, French, or Italian)
Why Apply?
This is a fantastic opportunity to join a collaborative and customer-focused business where you can develop your skills, contribute to continuous improvement initiatives, and be part of a supportive team environment.
Commercial Administrator in Rotherham employer: Elevation Recruitment
Join a dynamic and supportive team in Rotherham as a Commercial Administrator, where your organisational skills and customer focus will be valued. Our company fosters a collaborative work culture that prioritises employee growth and development, offering opportunities to enhance your skills while contributing to meaningful projects in the engineering and manufacturing sector. With a commitment to exceptional customer service and continuous improvement, this role provides a rewarding environment for those looking to make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Administrator in Rotherham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Commercial Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in engineering and manufacturing. This will help you tailor your answers and show that you're genuinely interested in joining their team.
✨Tip Number 3
Practice your communication skills! As a Commercial Administrator, you'll need to convey information clearly and professionally. Try mock interviews with friends or family to get comfortable with discussing your experience and how it relates to the role.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application and showcase your skills. Plus, it shows you're serious about wanting to join our supportive team at Elevation Recruitment Group.
We think you need these skills to ace Commercial Administrator in Rotherham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in administration and customer support. We want to see how your skills match the role, so don’t be shy about showcasing your organisational prowess and communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Commercial Administrator role. Share specific examples of how you've managed customer enquiries or processed orders efficiently in the past.
Showcase Your Problem-Solving Skills:In your application, mention instances where you've resolved customer issues quickly and professionally. We love candidates who can think on their feet and handle pressure, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Elevation Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Commercial Administrator. Familiarise yourself with managing customer orders, coordinating with engineering teams, and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've effectively communicated with customers or colleagues in the past. Think about times when you resolved issues or provided updates on order statuses. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Your Organisational Skills
Being organised is key for a Commercial Administrator. Bring up specific instances where you managed multiple priorities or streamlined processes. You could even mention any tools or methods you use to stay organised, like task lists or project management software, to show that you have a proactive approach.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, or specific projects you might be involved in. This not only shows your interest but also helps you gauge if the company is the right fit for you.
