At a Glance
- Tasks: Manage customer accounts, process orders, and ensure exceptional service delivery.
- Company: Join a dynamic team in a fast-paced commercial environment.
- Benefits: Competitive salary, career development opportunities, and a supportive team culture.
- Other info: Fast-paced role with exposure to various business operations.
- Why this job: Build strong customer relationships and make a real impact on account management.
- Qualifications: Experience in customer service or account management with excellent communication skills.
The predicted salary is between 28000 - 28000 € per year.
Elevation Recruitment Group are currently recruiting for an experienced and customer-focused Customer Service Executive to join a busy and fast-paced commercial team. This role is ideal for someone who enjoys building strong customer relationships, managing accounts from start to finish, and working closely with multiple internal departments to ensure exceptional service delivery.
The Role as a Customer Service Executive
You will act as the main point of contact for customers, managing orders, queries, and account activity while ensuring a high level of customer care at all times.
Key responsibilities include:
- Managing customer accounts on a day-to-day basis
- Processing orders, booking call-offs, and sending confirmations
- Monitoring deliveries and proactively updating customers
- Handling invoice queries, credits, and complaints through to resolution
- Managing customer stock levels, forecasts, and aged stock
- Maintaining CRM systems, trackers, and account records
- Supporting product setups, artwork approvals, and launch coordination
- Liaising with departments including Sales, Planning, Production, Technical, and Despatch
- Building strong customer relationships and identifying opportunities for account growth
- Providing accurate sales and customer data when required
- Supporting continuous communication with both internal teams and external customers
The successful candidate will have:
- Previous customer service, account management, or sales support experience
- Excellent communication and relationship-building skills
- Strong organisational skills with high attention to detail
- The ability to manage multiple priorities in a fast-paced environment
- Confidence using CRM systems and Microsoft Office packages
- A proactive and solutions-focused approach
- The ability to work independently as well as part of a wider team
What's on Offer
- Opportunity to join a supportive and collaborative team
- Varied and fast-paced role with customer interaction
- Career development opportunities
- Exposure to multiple areas of business operations
This position would suit someone with a strong customer service background who enjoys taking ownership of accounts and delivering exceptional support from order through to completion.
Customer Service Administrator employer: Elevation Recruitment
At Elevation Recruitment Group, we pride ourselves on being an excellent employer, offering a supportive and collaborative work environment in Gainsborough. Our Customer Service Administrators enjoy a varied and fast-paced role with ample opportunities for career development, exposure to multiple business operations, and the chance to build strong customer relationships while delivering exceptional service. Join us to be part of a team that values your contributions and fosters professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Administrator role. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your skills effectively.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, be yourself. They want to see how you’ll fit into their team, so let your passion for customer service shine through.
✨Tip Number 4
Don’t forget to follow up! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows that you’re genuinely interested in the position. And remember, apply through our website for the best chances!
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Executive role. Highlight your previous customer service experience and any relevant achievements to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers and internal teams, make sure your written application demonstrates your excellent communication skills. Keep it clear, concise, and professional!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Elevation Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Executive. Familiarise yourself with managing customer accounts, processing orders, and handling complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires excellent communication and relationship-building skills, prepare examples from your past experiences where you've successfully managed customer interactions. Think about how you resolved issues or built rapport with clients, as these stories will highlight your suitability for the role.
✨Demonstrate Organisational Skills
In a fast-paced environment, being organised is key. Be ready to discuss how you prioritise tasks and manage multiple responsibilities. You could mention specific tools or methods you use to stay on top of your workload, which will show that you can handle the demands of the job.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your interest but also helps you assess if the company is the right fit for you.
