At a Glance
- Tasks: Administer and optimise Zendesk Support across various channels while leading technical integrations.
- Company: Fast-growing global managed service provider with exciting expansion plans.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a dynamic team in a role with real impact and career progression.
- Why this job: Shape the future of customer support with innovative AI-powered improvements.
- Qualifications: Experience with Zendesk and strong problem-solving skills required.
The predicted salary is between 35000 - 45000 £ per year.
Elevation Recruitment Group are working with a fast-growing global managed service provider. As the business expands through acquisition, they need an experienced Zendesk specialist to own their multi-brand platform - keeping BAU running whilst leading the technical integration of newly acquired businesses. This is a hands-on configuration role with real scope. You'll work across a complex omnichannel environment, introduce AI-powered improvements, and shape platform direction for a customer base that spans multiple brands and languages.
What you'll be doing:
- Administer and optimise Zendesk Support across email, messaging, web forms and voice - including triggers, automations, macros, views, and bot flows
- Lead end-to-end Zendesk design, build, and configuration
Zendesk Operator employer: Elevation Recruitment Group
As a fast-growing global managed service provider, we pride ourselves on fostering a dynamic work culture that encourages innovation and collaboration. Our employees benefit from extensive growth opportunities, hands-on experience with cutting-edge technology, and the chance to shape the future of our multi-brand platform in a supportive environment. Join us in a role where your contributions will directly impact our diverse customer base across multiple languages and brands, all while enjoying the perks of working in a vibrant and expanding company.
Contact Details:
Elevation Recruitment Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Zendesk Operator
✨Tip Number 1
Network like a pro! Reach out to current employees at the company you're eyeing, especially those in similar roles. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! If you’ve got experience with Zendesk, create a mini portfolio showcasing your best work. This could be a game-changer during interviews, proving you’re the right fit for the role.
✨Tip Number 3
Prepare for the interview by diving deep into the company’s values and recent projects. Tailor your answers to reflect how you can contribute to their growth, especially with the integration of new businesses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Zendesk Operator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Zendesk Operator role. Highlight your experience with Zendesk and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences with Zendesk and how they relate to the responsibilities outlined in the job description.
Showcase Your Technical Skills:Since this role involves hands-on configuration, be sure to highlight your technical skills in your application. Mention any experience with automations, macros, and AI-powered improvements you've implemented in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Elevation Recruitment Group
✨Know Your Zendesk Inside Out
Make sure you’re well-versed in all the features of Zendesk, especially those mentioned in the job description like triggers, automations, and bot flows. Prepare to discuss specific examples of how you've used these tools in past roles to optimise customer support.
✨Showcase Your Problem-Solving Skills
Be ready to share instances where you've tackled complex issues within a multi-brand environment. Think about challenges you've faced and how you’ve successfully integrated new systems or improved existing ones, as this will demonstrate your hands-on experience.
✨Familiarise Yourself with AI Integration
Since the role involves introducing AI-powered improvements, brush up on how AI can enhance customer service platforms. Be prepared to discuss any relevant projects or ideas you have for leveraging AI in Zendesk to improve efficiency and customer satisfaction.
✨Understand the Company’s Brand Landscape
Research the different brands under the company’s umbrella. Understanding their unique customer needs and how Zendesk can cater to them will show that you’re not just technically skilled but also aligned with the company’s vision and goals.
