At a Glance
- Tasks: Lead and motivate the Sales Support team to deliver exceptional service.
- Company: Dynamic business offering a supportive and collaborative culture.
- Benefits: Competitive salary, flexible working options, and exposure to senior leadership.
- Other info: Opportunity for continuous improvement and strategic decision-making.
- Why this job: Step into a key leadership role and make an immediate impact.
- Qualifications: Proven experience in Customer Sales Support and strong people management skills.
The predicted salary is between 45000 - 55000 £ per year.
We are seeking an experienced and driven Head of Customer Sales Support to join our team on a 9–12 month maternity cover contract. This is a key leadership role, responsible for overseeing the sales support function and ensuring the delivery of high-quality, efficient support to our sales team and customers. This is an excellent opportunity for a proactive and commercially-minded individual to step into a senior role and make an immediate impact within a dynamic and fast-paced business.
Key Responsibilities
- Lead, develop and motivate the Sales Support team to deliver exceptional service
- Oversee all sales support processes, ensuring efficiency, accuracy, and continuous improvement
- Act as a key link between Sales, Operations, and Customer Service teams
- Drive process improvements and implement best practices to enhance performance
- Manage reporting, forecasting support, and sales administration activities
- Ensure KPIs and SLAs are consistently met and exceeded
- Support senior leadership with insights, analysis, and operational recommendations
About You
- Proven experience in a Customer Sales Support function.
- Strong people management skills with the ability to inspire and develop teams
- Highly organised with excellent attention to detail
- Commercially aware with strong analytical and problem-solving skills
- Confident communicator with the ability to influence across multiple stakeholders
- Comfortable working in a fast-paced and evolving environment
What We Offer
- Competitive salary of £45,000 – £55,000
- Flexible / hybrid working options
- Opportunity to lead a high-performing team
- Exposure to senior leadership and strategic decision-making
- A supportive and collaborative working culture
If you are interested in this opportunity please APPLY NOW and we will reach out to discuss this with you in more detail.
Head of Customer Operations and Sales Support in York employer: Elevation Recruitment Group
Join a dynamic and fast-paced business as the Head of Customer Operations and Sales Support, where you will lead a high-performing team in a supportive and collaborative culture. With competitive salary packages, flexible working options, and opportunities for exposure to senior leadership, this role offers a meaningful chance to make an immediate impact while fostering your professional growth in the vibrant locations of York, Harrogate, or Knaresborough.
Contact Details:
Elevation Recruitment Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Operations and Sales Support in York
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that dream role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect fit for the Head of Customer Operations and Sales Support role. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Head of Customer Operations and Sales Support in York
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Head of Customer Sales Support role. Highlight your leadership experience and any relevant achievements in sales support to grab our attention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led teams and improved processes in previous positions.
Showcase Your People Skills:Since this role involves leading a team, make sure to emphasise your people management skills. We want to see how you inspire and develop others, so don’t hold back on sharing those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Elevation Recruitment Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Head of Customer Sales Support. Familiarise yourself with the key tasks like leading the sales support team and driving process improvements. This will help you demonstrate your knowledge and show how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to discuss your leadership style and past experiences. Think of specific examples where you've motivated a team or improved performance. This will highlight your ability to inspire and develop others, which is crucial for this position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle fast-paced environments. Prepare scenarios where you've successfully managed challenges in customer sales support or improved processes. This will showcase your analytical skills and commercial awareness.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. Engaging with the interviewers not only shows your interest but also helps you determine if this is the right fit for you.
