At a Glance
- Tasks: Support customers with technical issues and ensure smooth product experiences.
- Company: Join a growing organisation in Sheffield with a supportive team culture.
- Benefits: Competitive salary, early Friday finishes, and opportunities for skill development.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Combine your tech skills with customer support to make a real impact.
- Qualifications: Experience in customer service or technical support is a plus.
The predicted salary is between 40000 - 40000 £ per year.
Elevation Recruitment Group’s Business Support team are exclusively partnering with a well-established and growing organisation in Sheffield to recruit a Technical Product Advisor. This is an excellent opportunity for someone who enjoys combining customer support with technical troubleshooting, product knowledge, and systems-based problem solving in a fast-paced environment.
The role as a Technical Product Advisor is a varied, hands-on position where you will act as a key link between customers, products, and internal technical teams, ensuring issues are resolved quickly and accurately while delivering an excellent customer experience.
Key responsibilities include:
- Handling customer enquiries via phone, email, and digital channels
- Diagnosing product and technical issues and providing clear guidance and solutions
- Managing orders, replacements, warranty claims, and complaints
- Maintaining accurate CRM records and case documentation
- Supporting system testing, UAT, and rollout activities (CRM/SAP systems)
- Working with internal teams to improve processes and system performance
- Coordinating with logistics and 3PL partners for UK/EU shipments
- Preparing and checking export documentation and supporting shipment tracking
- Logging product faults and identifying recurring issues and trends
- Supporting continuous improvement and service enhancement initiatives
About You
- Experience in a customer service or technical support environment
- Strong ability to troubleshoot and explain technical information clearly
- Confident using CRM systems (SAP or similar advantageous)
- Highly organised with strong attention to detail
- Comfortable managing multiple priorities in a fast-paced setting
- Proactive, collaborative approach with a willingness to learn
- Interest or experience in technical products or systems is beneficial
This is a great opportunity to join a supportive and forward-thinking team where you can develop both your technical and customer-facing skills while making a real impact. Get in touch with Amy Wood or Sarah Larkin for more information.
Technical Product Advisor employer: Elevation Recruitment Group
Join a dynamic and supportive team in Sheffield as a Technical Product Advisor, where you will enjoy a competitive salary and a work-life balance with early finishes on Fridays. Our company fosters a collaborative culture that prioritises employee growth, offering opportunities to enhance your technical and customer service skills while making a meaningful impact in a fast-paced environment. With a focus on continuous improvement and innovation, you'll be part of an organisation that values your contributions and encourages professional development.
Contact Details:
Elevation Recruitment Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Product Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Technical Product Advisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer support and technical troubleshooting. We recommend doing mock interviews with friends or family to build your confidence and get feedback.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your experience with CRM systems and technical products. This can really set you apart from other candidates when you’re chatting with potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Technical Product Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Product Advisor role. Highlight any customer service or technical support experience you have, and don’t forget to mention your familiarity with CRM systems!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your background makes you a perfect fit. Be sure to mention your problem-solving skills and your ability to communicate technical information clearly.
Showcase Your Technical Skills:Since this role involves troubleshooting and product knowledge, make sure to highlight any relevant technical skills or experiences. If you've worked with systems like SAP, definitely mention that – it could give you an edge!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Elevation Recruitment Group
✨Know Your Tech
Brush up on your technical knowledge related to the products you'll be advising on. Familiarise yourself with common troubleshooting techniques and be ready to explain them clearly. This will show that you can bridge the gap between customers and technical teams effectively.
✨Customer Service Mindset
Prepare to discuss your previous customer service experiences. Think of specific examples where you resolved issues or improved customer satisfaction. Highlighting your proactive approach will resonate well with the interviewers, as they value a strong customer focus.
✨Master the CRM
If you have experience with CRM systems like SAP, make sure to mention it! If not, do a bit of research on how these systems work. Being able to talk about how you would manage customer records and case documentation will demonstrate your organisational skills.
✨Show Your Problem-Solving Skills
Be prepared to tackle hypothetical scenarios during the interview. Think about how you would handle multiple priorities in a fast-paced environment. Show them that you can think on your feet and provide clear, actionable solutions to potential problems.
