At a Glance
- Tasks: Administer and optimise Zendesk across multiple channels while leading technical integrations.
- Company: Fast-growing global managed service provider with exciting expansion plans.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Immediate start available in a fast-paced, exciting business.
- Why this job: Join a vibrant team and shape the future of customer support with innovative tech.
- Qualifications: 2+ years as a Zendesk Administrator with strong integration and analytics skills.
The predicted salary is between 40000 - 50000 £ per year.
Elevation Recruitment Group are working with a fast-growing global managed service provider. As the business expands through acquisition, they need an experienced Zendesk specialist to own their multi-brand platform - keeping BAU running whilst leading the technical integration of newly acquired businesses. This is a hands-on configuration role with real scope. You'll work across a complex omnichannel environment, introduce AI-powered improvements, and shape platform direction for a customer base that spans multiple brands and languages.
What you'll be doing
- Administer and optimise Zendesk Support across email, messaging, web forms and voice - including triggers, automations, macros, views, and bot flows
- Lead end-to-end Zendesk design, build, and configuration for M&A integrations
- Build and improve routing logic, escalation flows, and automation to drive efficiency across brands and teams
- Develop custom integrations using REST APIs to connect Zendesk with third-party systems, including AI voice services
- Design and maintain Help Centre knowledge bases for each acquired brand
- Build dashboards and reports to give clear visibility of Customer Care metrics and system performance
- Manage sandbox and production environments through structured change-control processes
What we're looking for
- At least two years' experience as a Zendesk Administrator, configuring Zendesk Enterprise across all channels including AI features
- Proven experience of multi-brand and multi-language Zendesk environments
- Confident building custom and third-party integrations via REST APIs
- Strong analytics skills - you build dashboards and reports that drive decisions, not just display data
- Comfortable managing multiple concurrent workstreams and communicating clearly to non-technical stakeholders
- Experience working within structured change and release management processes
If you are immediately available and are looking to join a fast moving exciting business please get in touch today!
Zendesk Operator in Sheffield employer: Elevation Recruitment Group
As a fast-growing global managed service provider, we pride ourselves on fostering a dynamic and inclusive work culture that encourages innovation and collaboration. Our employees benefit from extensive growth opportunities, hands-on experience with cutting-edge technologies, and the chance to shape the future of our multi-brand platform. Join us in a vibrant environment where your contributions are valued, and you can make a real impact across diverse teams and projects.
Contact Details:
Elevation Recruitment Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Zendesk Operator in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Zendesk or in similar roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your Zendesk configurations and integrations. This will give potential employers a clear view of what you can bring to the table, especially in a hands-on role like this one.
✨Tip Number 3
Prepare for the interview by brushing up on common Zendesk scenarios. Think about how you would handle multi-brand environments and AI integrations. Being ready with examples will show you're the right fit for the job!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Zendesk Operator in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Zendesk and any relevant integrations. We want to see how your skills match the job description, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of your past work with multi-brand environments and how you’ve driven efficiency.
Show Off Your Technical Skills:Since this role involves hands-on configuration, make sure to mention your experience with AI features and REST APIs. We love seeing candidates who can demonstrate their technical prowess in their applications!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Elevation Recruitment Group
✨Know Your Zendesk Inside Out
Make sure you’re well-versed in all the features of Zendesk, especially the ones mentioned in the job description. Brush up on your knowledge of triggers, automations, and AI integrations. Being able to discuss specific examples of how you've used these features in past roles will show that you're not just familiar with the platform, but that you can truly optimise it.
✨Showcase Your Multi-Brand Experience
Since this role involves working across multiple brands, be prepared to share your experiences managing multi-brand environments. Discuss any challenges you faced and how you overcame them. This will demonstrate your ability to adapt and thrive in a complex setting, which is crucial for this position.
✨Prepare for Technical Questions
Expect some technical questions about REST APIs and custom integrations. Brush up on your coding skills and be ready to explain how you’ve built integrations in the past. If you can provide a real-world example of a successful integration project, that’ll definitely impress your interviewers.
✨Communicate Clearly with Non-Techies
You’ll need to communicate effectively with non-technical stakeholders, so practice explaining complex concepts in simple terms. Think of examples where you’ve had to do this before, as it will show that you can bridge the gap between technical and non-technical teams, which is key for this role.
