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For Companies At a Glance
- Tasks: Provide top-notch technical support for VoIP and networking solutions.
- Company: Join a growing tech business in Sheffield with a vibrant culture.
- Benefits: Competitive salary, flexible working hours, and opportunities for growth.
- Why this job: Be part of a team that solves complex problems and enhances customer experiences.
- Qualifications: Experience with VoIP platforms and strong troubleshooting skills required.
- Other info: Dynamic work environment with a focus on emerging technologies.
The predicted salary is between 30000 - 42000 £ per year.
Elevation Recruitment’s Tech & Transformation team are proud to be working with a growing Sheffield-based technology business looking to add a talented VoIP Support Technician to their team. If you enjoy solving complex problems, working with cutting-edge telecoms solutions and delivering outstanding customer experiences — this could be your next move. You’ll be a key part of the technical support function, ensuring customers telecommunications services run smoothly and reliably. From diagnosing VoIP and network issues to proactively improving system performance, you’ll play a hands‑on role in keeping critical services operational.
What You’ll Be Doing
- Providing high-quality technical support across telecoms, VoIP and networking environments
- Diagnosing and troubleshooting network and voice platform issues
- Monitoring customer systems and maintaining performance standards
- Carrying out system checks, updates and preventative maintenance
- Collaborating with internal technical teams to resolve recurring issues
- Keeping accurate case notes and technical documentation
- Staying up to date with emerging technologies and industry best practice
Skills & Experience
- Experience supporting VoIP platforms and network infrastructure
- Strong troubleshooting and analytical skills
- Confidence using network diagnostics and analytics tools
- Excellent communication skills with both technical and non‑technical users
- Ability to prioritise, multitask and work independently
VoIP Technician in Sheffield employer: Elevation Recruitment Group
Contact Detail:
Elevation Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VoIP Technician in Sheffield
✨Tip Number 1
Network like a pro! Attend tech meetups or industry events in Sheffield to connect with potential employers and fellow tech enthusiasts. Don’t be shy; introduce yourself and share your passion for VoIP and telecoms!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your troubleshooting successes and any projects you've worked on. This can really set you apart when chatting with hiring managers.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common technical scenarios. This will help you articulate your thought process and problem-solving skills clearly during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for talented individuals like you. Plus, it’s a great way to get noticed by the right people in the industry.
We think you need these skills to ace VoIP Technician in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with VoIP platforms and network infrastructure. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about telecoms and how you’ve tackled complex problems in the past. We love hearing about your experiences, so make it personal and engaging.
Show Off Your Communication Skills: Since you'll be working with both technical and non-technical users, it's important to demonstrate your communication skills in your application. Use clear and concise language to show us you can bridge that gap effortlessly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Elevation Recruitment Group
✨Know Your VoIP Stuff
Make sure you brush up on your VoIP knowledge before the interview. Familiarise yourself with common issues and troubleshooting techniques, as well as the specific platforms the company uses. This will show that you're not just a techie but someone who can hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare to discuss past experiences where you've successfully diagnosed and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your analytical skills can benefit their team.
✨Communicate Clearly
Since you'll be dealing with both technical and non-technical users, practice explaining complex concepts in simple terms. During the interview, demonstrate your ability to communicate effectively by being concise and clear in your responses.
✨Stay Updated on Tech Trends
Research the latest trends in VoIP and telecoms technology. Being knowledgeable about emerging technologies will not only impress your interviewers but also show that you're passionate about the field and committed to continuous learning.
