Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead onboarding and provide top-notch IT support for new clients.
- Company: Dynamic tech business in Sheffield with a focus on customer satisfaction.
- Benefits: Competitive salary, office-based role, and opportunities for professional growth.
- Why this job: Join a forward-thinking team and make a real impact in tech services.
- Qualifications: Experience in customer onboarding and strong technical skills in cloud environments.
- Other info: Enjoy a fast-paced environment with opportunities to influence service delivery.
The predicted salary is between 30000 - 35000 £ per year.
The range and quality of our clients in our Region are second to none and so are the range and quality of our current career opportunities; we trust that you find one or more to stimulate your interest and please do feel free to get in touch.
Sheffield (Office-Based Monday - Friday)
Salary: £30,000 - £35,000
Elevation Tech & Transformation are proud to be working with a growing, customer-focused technology business based in Sheffield, who are looking to appoint an IT Onboarding & Support Specialist. This is a fantastic opportunity for a technically strong, customer-driven IT professional who enjoys working across onboarding, support, and continuous improvement within a fast-paced environment.
The Role
As an IT Onboarding & Support Specialist, you’ll play a pivotal role in delivering a seamless onboarding experience for new customers while providing high-quality technical support across a range of IT systems and services. You’ll act as a technical lead during onboarding projects, taking ownership of issues from initial diagnosis through to resolution and contributing to the ongoing development of service delivery standards.
Key Responsibilities
- Lead and support the onboarding, configuration and setup of IT systems and software for new clients
- Provide technical support across IT and some telecoms services, ensuring issues are resolved efficiently and effectively
- Diagnose and troubleshoot across Microsoft 365, Azure, Windows Server, networking and endpoint environments
- Monitor system performance and maintain customer environments to a high standard
- Carry out regular system health checks, patching reviews and service audits
- Identify opportunities for service improvements and recommend best practices
- Maintain accurate documentation of customer interactions and technical resolutions
- Manage and liaise with third-party vendors to resolve issues end-to-end
Skills & Experience
- Proven experience in customer onboarding within an MSP or multi-client environment
- Strong technical expertise across cloud-first environments, particularly Microsoft 365 and Azure
- Solid understanding of networking, diagnostics tools, and troubleshooting techniques
- Excellent analytical and problem-solving skills with strong attention to detail
- Confident communicator, able to support both technical and non-technical users
- Able to manage multiple priorities and work independently
- Passionate about delivering exceptional customer service
- Backup & Disaster Recovery knowledge
- Experience with cloud-based VoIP systems
- Supporting remote users and office network environments
- Understanding of cybersecurity best practices and antivirus solutions
- Experience delivering user training on systems and tools
- Familiarity with ticketing systems and ITIL frameworks
- A proactive mindset with a focus on preventing issues before they arise
This is a great opportunity to join a forward-thinking organisation where you’ll have real ownership, exposure to modern technologies and the chance to influence how services are delivered and improved.
IT Onboarding and Support Specialist in Sheffield employer: Elevation Recruitment Group
Contact Detail:
Elevation Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Onboarding and Support Specialist in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in onboarding or support roles. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've tackled IT challenges in the past. This will help them see you as the go-to person for their onboarding needs.
✨Tip Number 3
Don’t just apply; engage! When you find a role that excites you, apply through our website and follow up with a quick email to express your enthusiasm. It shows initiative and helps you stand out from the crowd.
✨Tip Number 4
Prepare for the unexpected! In interviews, be ready for technical questions or scenarios related to Microsoft 365, Azure, or troubleshooting. Brush up on your knowledge and practice explaining your thought process clearly—this will impress your interviewers!
We think you need these skills to ace IT Onboarding and Support Specialist in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of IT Onboarding & Support Specialist. Highlight your experience with customer onboarding and technical support, especially in cloud environments like Microsoft 365 and Azure. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering exceptional customer service and how your proactive mindset can help prevent issues before they arise. Keep it engaging and relevant to the role.
Show Off Your Technical Skills: Don’t hold back on showcasing your technical expertise! Whether it's troubleshooting techniques or your understanding of networking, make sure we know you’ve got the chops to handle the IT systems and services we work with. Be specific about your experiences!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application lands right where it needs to be. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Elevation Recruitment Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and networking basics. Be ready to discuss specific tools and techniques you've used in previous roles, as this will show your technical expertise and confidence.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you resolved issues efficiently or improved a client's experience, as this role is all about supporting users effectively.
✨Demonstrate Problem-Solving Prowess
Be ready to tackle hypothetical scenarios during the interview. Practice explaining your thought process when diagnosing and troubleshooting issues, as this will highlight your analytical skills and attention to detail.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's onboarding processes and how they measure success in customer support. This shows your genuine interest in the role and helps you understand if it's the right fit for you.