At a Glance
- Tasks: Lead and coordinate responses to major business incidents while ensuring effective communication.
- Company: Join a leading organisation focused on operational resilience and teamwork.
- Benefits: Up to £70,000 salary, hybrid working, private healthcare, and generous leave options.
- Other info: Opportunity for career growth with excellent support and development initiatives.
- Why this job: Make a real impact by managing critical incidents in a fast-paced environment.
- Qualifications: Experience in incident management, crisis management, and strong communication skills required.
The predicted salary is between 70000 - 70000 £ per year.
Doncaster or London | Up to £70,000 + Excellent Benefits | Hybrid Working
Elevation Recruitment Group's Business Support team are partnering with a leading organisation to recruit an experienced Business & Incident Relationship Manager to join a critical operational resilience function. This is an opportunity for an individual who performs at their best in fast-paced, high-pressure environments and can confidently coordinate business-wide responses to major incidents while engaging with senior stakeholders.
As the Business & Incident Relationship Manager, you will take ownership of the organisation's response to significant operational events, ensuring effective communication, coordination, and decision-making across multiple business functions. Working closely with operational, risk, technology, and leadership teams, you'll ensure disruption is minimised while maintaining focus on customers, colleagues, and business continuity.
Key Responsibilities- Lead and coordinate the response to major business incidents and operational disruptions.
- Act as the central communication point during high-severity events.
- Work collaboratively with Business Continuity, Risk, Technology, and Operational teams.
- Provide clear direction and escalation to senior leadership where required.
- Manage communications relating to customer and operational impact.
- Drive post-incident reviews, root cause analysis, and continuous improvement initiatives.
- Produce reporting and management information for key stakeholders.
- Support and develop an Incident Analyst within the team.
We're keen to speak with candidates who have experience within:
- Incident Management
- Business Continuity
- Operational Resilience
- Crisis Management or a similar environment
You'll also demonstrate:
- The ability to remain calm and decisive under pressure.
- Excellent stakeholder management and communication skills.
- Confidence influencing senior leaders and challenging where appropriate.
- Strong organisational and coordination abilities across multiple teams.
- Previous leadership or line management experience.
Salary up to £70,000
Hybrid working (minimum one day per week in the office)
Private healthcare
10% employer pension contribution
Additional wellbeing day
Option to purchase additional annual leave
Enhanced maternity, paternity, and family leave
Life assurance and income protection
Cycle to Work scheme, gym and retail discounts
Share schemes and financial wellbeing support
This role operates within a 24/7 service environment, with standard Monday-Friday hours and participation in an on-call rota (approximately 1 in every 6-7 weeks).
For a confidential discussion and further information, please contact Sarah Larkin or Amy Wood in the Business Support team at Elevation Recruitment Group.
Business and Incident Relationship Manager in Sheffield employer: Elevation Recruitment Group
Join a leading organisation as a Business & Incident Relationship Manager, where you will thrive in a dynamic and supportive work culture that prioritises operational resilience and employee wellbeing. With a competitive salary of up to £70,000, hybrid working options, and a comprehensive benefits package including private healthcare and enhanced family leave, this role offers not just a job but a pathway for professional growth and meaningful impact within the organisation. Experience a collaborative environment that values your contributions and fosters continuous improvement, making it an excellent place for those looking to excel in their careers.
Contact Details:
Elevation Recruitment Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business and Incident Relationship Manager in Sheffield
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