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For Companies At a Glance
- Tasks: Lead a dynamic customer service team and resolve escalated inquiries.
- Company: Join a well-established company known for innovative products and exceptional service.
- Benefits: Enjoy a competitive salary, professional growth opportunities, and a supportive work environment.
- Why this job: Be part of a collaborative culture that values your skills and offers career development.
- Qualifications: Proven leadership experience in customer service and strong problem-solving skills required.
- Other info: Hands-on role with opportunities to mentor and develop team members.
The predicted salary is between 18000 - 42000 £ per year.
Senior Customer Service Coordinator Heckmondwike Up to £30,000 per annum Well established, large organisation Elevation Recruitment Group, Business support division are working with a busy and dynamic company based in Wakefield, known for it’s innovative products and exceptional service. We are looking for a motivated and experienced Senior Customer Service Coordinator to join the Customer Service team. Job Description: Understand the full range of products in detail to a high level Assist with order processing, deal with amendments and any issues in terms of delays, faults etc. Hands on approach – deal with invoicing, PODs and delivery booking Lead, mentor, and develop a team of Customer Service Administrators Handle escalated customer inquiries and complaints, ensuring timely and effective resolution. Monitor and evaluate team performance, providing regular feedback and conducting performance reviews. Provide training and development opportunities for team members to enhance their skills and knowledge. Use of ERP system Qualifications: Proven experience in a customer service leadership role in a busy environment. Strong problem-solving abilities with a customer-focused approach. Exceptional organisational and time management skills, with the ability to handle multiple tasks simultaneously. Proficiency in Microsoft Office and experience using an ERP system ideally D365 Benefits: Competitive salary up to £30,000 per annum. Opportunities for professional growth and development. A supportive and collaborative work environment. Company benefits package.
Senior Sales Administrator employer: Elevation Recruitment Group
Contact Detail:
Elevation Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Administrator
✨Tip Number 1
Familiarize yourself with the company's product range and services. Understanding their innovative products will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Highlight your leadership experience in customer service roles. Be prepared to discuss specific examples of how you've mentored and developed team members in previous positions.
✨Tip Number 3
Brush up on your problem-solving skills. Think of scenarios where you've successfully resolved customer complaints or issues, as this will demonstrate your customer-focused approach.
✨Tip Number 4
Get comfortable with ERP systems, especially D365 if possible. Being able to discuss your experience with such systems will give you an edge in the interview process.
We think you need these skills to ace Senior Sales Administrator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Senior Customer Service Coordinator position. Highlight the key responsibilities and qualifications required, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize your relevant experience in customer service leadership roles. Include specific examples of how you've handled escalated inquiries, mentored team members, and used ERP systems like D365.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention your problem-solving skills and provide examples of how you've improved team performance in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Elevation Recruitment Group
✨Know the Products Inside Out
Make sure you have a deep understanding of the company's products. Be prepared to discuss how these products can solve customer problems and enhance their experience.
✨Demonstrate Leadership Skills
Since the role involves leading a team, be ready to share examples of how you've successfully mentored or developed team members in the past. Highlight your approach to handling escalated inquiries and complaints.
✨Showcase Your Problem-Solving Abilities
Prepare to discuss specific instances where you've resolved customer issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarize Yourself with ERP Systems
If you have experience with D365 or similar ERP systems, be sure to mention it. If not, do some research on how these systems work and be ready to discuss how you would adapt to using them.
