At a Glance
- Tasks: Travel to customer homes, diagnose issues, and fix kitchen installations.
- Company: Join a leading building products manufacturer with a strong customer care focus.
- Benefits: Enjoy a competitive salary, company van, tools, and flexible working hours.
- Other info: Permanent role with opportunities for growth in a supportive team environment.
- Why this job: Make a real difference by solving problems and enhancing customer satisfaction.
- Qualifications: Experience in kitchen fitting and proficiency with hand and power tools.
The predicted salary is between 30000 - 40000 £ per year.
Elevations Engineering Services Division is supporting our market-leading building products manufacturing client in recruiting a driven and dynamic Customer Service Technician specialising in Kitchen Fitting to cover a Regional patch in the following postcode areas: YO, HU, WF, DN and LN.
The Customer Service Technician will play a critical role as part of the Customer Care Team, which is dedicated to providing excellent service to homeowners who have reported faults or damage to their newly installed kitchens. The Customer Care Team is extremely well organised and takes care when booking your appointments to give you time to correctly solve issues, communicate with the customer, and perform corrective actions to provide a final fix.
As the Customer Service Technician, you will need to be experienced in all aspects of kitchen fitting, including cabinets, worktops, pelmets, cornices, and housing for internal appliances, as well as using all associated hand and power tools.
The Customer Service Technician is a permanent role working flexibly Monday to Friday. You will be given a company van and all of the tools you need to do your job. There is an excellent salary and company benefits package on offer too!
The key responsibilities of the Customer Service Technician will include:
- Travelling to customer homes within your designated patch
- Problem solving, diagnosing issues, and fixing faults
- Liaising with the internal team
Regional Customer Service Technician- Kitchens employer: Elevation Recruitment Group
Elevations Engineering Services Division is an exceptional employer, offering a supportive and well-structured work environment for Customer Service Technicians specialising in Kitchen Fitting. With a focus on employee growth and development, you will benefit from a competitive salary, comprehensive benefits package, and the provision of a company van and tools, all while working flexibly within a dedicated team that values customer satisfaction and quality service.
Contact Details:
Elevation Recruitment Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Regional Customer Service Technician- Kitchens
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Elevations Engineering Services. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your kitchen fitting skills and knowledge. Be ready to discuss specific projects you've worked on and how you solved problems. Show them you're not just a technician, but a problem-solver!
✨Tip Number 3
When you get that interview, don’t forget to ask questions! Inquire about the team dynamics and how they handle customer feedback. This shows you're genuinely interested in being part of their Customer Care Team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join the team at Elevations Engineering Services.
We think you need these skills to ace Regional Customer Service Technician- Kitchens
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in kitchen fitting and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about kitchen fitting and how you can contribute to our Customer Care Team. Keep it friendly and professional!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in the past. We love candidates who can think on their feet and provide solutions, especially when it comes to customer issues.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Elevation Recruitment Group
✨Know Your Stuff
Make sure you brush up on all aspects of kitchen fitting before the interview. Familiarise yourself with cabinets, worktops, and the tools you'll be using. Being able to discuss your hands-on experience confidently will show that you're the right fit for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and fixed issues in previous roles. Think about specific situations where you turned a customer's complaint into a positive outcome. This will demonstrate your ability to handle challenges effectively.
✨Communicate Clearly
Since you'll be liaising with customers, practice how you explain technical issues in simple terms. During the interview, focus on your communication skills and how you ensure customers feel heard and understood.
✨Be Ready for Practical Questions
Expect questions that test your technical knowledge and practical skills. You might be asked to describe how you'd approach a specific kitchen fitting problem. Prepare by thinking through common scenarios you might face in the role.
