Customer Service Manager in Nottingham

Customer Service Manager

Location: South Yorkshire

Salary: Circa £50,000

Are you an experienced customer service professional ready to take the next step in your career? We’re working with a dynamic SME in South Yorkshire on an exciting journey of growth and improvement, and they’re looking for a Customer Service Manager to join their Senior Leadership Team.

This is a fantastic opportunity to make a real impact, with plenty of scope for career progression.

Key Responsibilities:

• Manage, coach, and develop a high-performing customer service team
• Build and maintain strong B2B client relationships at a national level
• Identify opportunities to streamline processes and improve customer experience
• Work closely with the Senior Leadership Team to contribute to business strategy
• Monitor performance, provide feedback, and implement improvements to drive efficiency

The Ideal Candidate:

• Proven experience in customer service management, in a B2B environment
• Strong leadership and team development skills
• From logistics, manufacturing, engineering or construction background
• Process-driven with a passion for improving efficiency and customer experience
• Motivated to join a business on a growth and improvement journey

This is a unique chance to step into a key leadership role, influence the business, and help shape the future of a successful and ambitious SME.

Apply now to be part of this exciting journey.