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- Tasks: Provide 2nd line support and work on exciting networking projects.
- Company: Dynamic Sheffield-based IT company with a focus on innovation.
- Benefits: Competitive salary, hybrid working, training, and development opportunities.
- Why this job: Bridge the gap between support and network engineering while expanding your skills.
- Qualifications: Experience in 2nd line support and pursuing CCNA certification.
- Other info: Enjoy a varied role with hands-on project delivery and career growth.
The predicted salary is between 30000 - 45000 £ per year.
Job Description
2nd Line Support Engineer (with Networking focus)Sheffield – Hybrid workingPermanent£35,000 – £45,000 DOE + Benefits
Are you a skilled 2nd Line Support Engineer with a passion for networking? Do you have (or are you working towards) your CCNA certification and want to expand your expertise in Cisco, Fortinet, and cloud technologies? If so, this could be the role to take your career to the next level.
Elevation IT are supporting a Sheffield based business in their search to find an IT Network professional who enjoys the variety of day-to-day support but also wants to get hands-on with networking projects, security solutions and cloud infrastructure.
Key duties & ResponsibilitiesÂ
- Providing Tier 2 support across IT systems (M365, identity, Intune basics, endpoints)
- Resolving networking incidents, troubleshooting performance issues, and escalating where necessary
- Supporting the design, configuration, and optimisation of Cisco-based networks
- Gaining hands-on exposure to Fortinet security solutions and SD-WAN
- Assisting with the deployment and management of Zscaler for secure internet access and threat protection
- Monitoring network and cloud performance, using tools to proactively identify issues
- Documenting configurations and incidents, keeping records accurate and audit-ready
- Collaborating with colleagues across sites, occasionally travelling to provide on-site support
Skills & Experience:
- Strong 2nd Line Support background in a multi-site environment, with ticketing/SLA experience
- Cisco CCNA certification (or currently studying towards it)
- Some experience supporting network infrastructures
- Knowledge of Fortinet, Zscaler, or Azure would be a big plus (but not essential)
- A proactive approach, with a keen interest in developing your networking skills further
Why apply?
- Opportunity to bridge the gap between 2nd Line IT support and specialist network engineering
- Work on a mix of support and project work—no two days the same
- Training, development and certification support to help you progress
- Hybrid working plus occasional travel for hands-on project delivery
Network Engineer employer: Elevation Recruitment Group
Contact Detail:
Elevation Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Engineer
✨Tip Number 1
Network your way in! Reach out to current employees on LinkedIn or at networking events. A friendly chat can sometimes lead to a referral, which is a great way to get your foot in the door.
✨Tip Number 2
Show off your skills! If you’ve got hands-on experience with Cisco or Fortinet, make sure to highlight that in conversations. Share specific examples of how you've tackled networking issues or projects.
✨Tip Number 3
Prepare for the technical interview! Brush up on your troubleshooting techniques and be ready to discuss your approach to resolving network incidents. Practice makes perfect, so consider mock interviews with friends.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Network Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 2nd Line Support experience and any networking skills you have. We want to see how your background aligns with the role, so don’t be shy about showcasing your CCNA progress and any relevant projects you've worked on.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for networking and how you can contribute to our team. We love seeing enthusiasm, so let us know why this role excites you and how you plan to grow with us.
Showcase Your Problem-Solving Skills: In your application, mention specific examples of how you've resolved networking incidents or improved IT systems in the past. We’re looking for proactive individuals who can tackle challenges head-on, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Elevation Recruitment Group
✨Know Your Networking Basics
Make sure you brush up on your networking fundamentals, especially around Cisco and Fortinet technologies. Be ready to discuss your experience with troubleshooting network issues and any relevant projects you've worked on.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved complex IT incidents in the past. Highlight your approach to diagnosing problems and the tools you used, as this will demonstrate your hands-on experience and proactive mindset.
✨Familiarise Yourself with the Company’s Tech Stack
Research the company’s use of M365, Intune, and cloud technologies. Understanding their specific environment will help you tailor your answers and show that you're genuinely interested in the role and the company.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, ongoing projects, and opportunities for training and development. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
