At a Glance
- Tasks: Lead and motivate the Sales Support team to deliver exceptional service.
- Company: Dynamic business offering a supportive and collaborative culture.
- Benefits: Competitive salary, flexible working options, and exposure to senior leadership.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Step into a key leadership role and make an immediate impact.
- Qualifications: Proven experience in Customer Sales Support and strong people management skills.
We are seeking an experienced and driven Head of Customer Sales Support to join our team on a 9–12 month maternity cover contract. This is a key leadership role, responsible for overseeing the sales support function and ensuring the delivery of high-quality, efficient support to our sales team and customers.
This is an excellent opportunity for a proactive and commercially-minded individual to step into a senior role and make an immediate impact within a dynamic and fast-paced business.
Key Responsibilities- Lead, develop and motivate the Sales Support team to deliver exceptional service
- Oversee all sales support processes, ensuring efficiency, accuracy, and continuous improvement
- Act as a key link between Sales, Operations, and Customer Service teams
- Drive process improvements and implement best practices to enhance performance
- Manage reporting, forecasting support, and sales administration activities
- Ensure KPIs and SLAs are consistently met and exceeded
- Support senior leadership with insights, analysis, and operational recommendations
- Proven experience in a Customer Sales Support function.
- Strong people management skills with the ability to inspire and develop teams
- Highly organised with excellent attention to detail
- Commercially aware with strong analytical and problem-solving skills
- Confident communicator with the ability to influence across multiple stakeholders
- Comfortable working in a fast-paced and evolving environment
- Competitive salary of £45,000 – £55,000
- Flexible / hybrid working options
- Opportunity to lead a high-performing team
- Exposure to senior leadership and strategic decision-making
- A supportive and collaborative working culture
If you are interested in this opportunity please APPLY NOW and we will reach out to discuss this with you in more detail.
Head of Customer Operations and Sales Support in Middlesbrough employer: Elevation Recruitment Group
Join a dynamic and fast-paced business as the Head of Customer Operations and Sales Support, where you will lead a high-performing team in a supportive and collaborative culture. With competitive salary packages, flexible working options, and opportunities for exposure to senior leadership, this role offers a meaningful chance to make an immediate impact while fostering your professional growth in the vibrant locations of York, Harrogate, or Knaresborough.
Contact Details:
Elevation Recruitment Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Operations and Sales Support in Middlesbrough
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Elevation Recruitment Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Elevation Recruitment Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Head of Customer Operations and Sales Support in Middlesbrough
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Elevation Recruitment Group.
How to prepare for a job interview at Elevation Recruitment Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Elevation Recruitment Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Elevation Recruitment Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
