At a Glance
- Tasks: Lead training initiatives and develop engaging programmes for a dynamic contact centre.
- Company: A growing regulated business focused on customer excellence.
- Benefits: Competitive salary, career development opportunities, and a vibrant work environment.
- Other info: Fast-paced environment with opportunities to influence and innovate.
- Why this job: Make a real impact by enhancing team capabilities and driving performance.
- Qualifications: Experience in training within a contact centre and strong stakeholder engagement skills.
The predicted salary is between 40000 - 50000 € per year.
A growing regulated business is looking for a Training Manager to lead learning and development across their contact centre operation. They’re looking for someone who can help raise capability across the contact centre, bring fresh ideas, and make training genuinely useful for the people doing the job day to day.
You’ll work closely with the Head of Learning & Development, Team Managers and operational leaders to understand where teams need support, build practical training and help create a more confident, capable customer operation. The environment is fast paced, customer focused and constantly evolving, so they need someone who is comfortable rolling their sleeves up, spotting what isn’t working and finding better ways of doing things.
The role will cover:
- Leading onboarding and induction training for new starters
- Creating engaging training and coaching programmes
- Supporting Team Managers with coaching and development plans
- Delivering compliance and regulatory training
- Identifying skills gaps and areas for improvement across the operation
- Supporting change projects, new systems and process updates
- Reviewing training effectiveness and making improvements where needed
- Developing a team of trainers
They’re looking for someone who:
- Has experience leading training within a contact centre environment
- Understands the pace and pressures of customer operations
- Ideally comes from a regulated environment
- Is confident working with stakeholders across operations and leadership teams
- Brings energy, ideas and a practical approach
- Enjoys developing people and helping teams perform at their best
It’s a good opportunity for someone who enjoys being visible in the business, building relationships and having real influence over how people are developed across the operation.
Training Manager in Leeds employer: Elevation Recruitment Group
As a Training Manager in our dynamic contact centre, you'll thrive in a fast-paced, customer-focused environment that values innovation and continuous improvement. We offer a supportive work culture where your ideas can flourish, alongside opportunities for professional growth and development. Join us to make a meaningful impact on our teams and help shape the future of our customer operations.
Contact Detail:
Elevation Recruitment Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Training Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in contact centres. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at events or interviews, bring examples of your training programmes or success stories. It’s all about proving you can make a real impact.
✨Tip Number 3
Stay adaptable! The contact centre world is fast-paced, so be ready to discuss how you've tackled challenges in the past. Employers love candidates who can think on their feet and come up with fresh ideas.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to show your enthusiasm for joining our team.
We think you need these skills to ace Training Manager in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Training Manager. Highlight your experience in leading training within a contact centre and any specific achievements that showcase your ability to raise capability and develop people.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for learning and development, and how you can bring fresh ideas to the team. Don’t forget to mention your understanding of the fast-paced, customer-focused environment.
Showcase Your Stakeholder Skills:In your application, emphasise your experience working with stakeholders across operations and leadership teams. We want to see how you’ve built relationships and influenced training strategies in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Elevation Recruitment Group
✨Know the Business Inside Out
Before your interview, take some time to research the company and its contact centre operations. Understand their values, mission, and any recent changes or challenges they might be facing. This will help you tailor your responses and show that you're genuinely interested in contributing to their success.
✨Showcase Your Training Experience
Be ready to discuss specific examples from your past experience leading training in a contact centre environment. Highlight how you've identified skills gaps, developed training programmes, and measured their effectiveness. Use metrics or feedback to demonstrate the impact of your training initiatives.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle real-life situations in a fast-paced, customer-focused environment. Think about times when you've had to adapt training methods on the fly or support teams through change. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Engage with Stakeholders
Since the role involves working closely with various stakeholders, prepare to discuss how you've built relationships in previous roles. Share examples of how you've collaborated with team managers and operational leaders to create effective training solutions. This will demonstrate your ability to influence and work well within a team.
