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For Companies At a Glance
- Tasks: Lead a team to enhance customer service and streamline order processing.
- Company: Established manufacturing organisation in Leeds with a strong reputation.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Why this job: Make a real impact on customer satisfaction and drive continuous improvement.
- Qualifications: Experience in customer service management and strong leadership skills.
- Other info: Join a collaborative team focused on quality and efficiency.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting on behalf of a well-established manufacturing organisation based in Leeds, who are seeking an experienced Customer Service Manager to lead and develop their sales order processing and customer service function. This is a key leadership role, responsible for overseeing the end-to-end customer journey - from initial enquiry and quotation through to order fulfilment and delivery - while driving continuous improvement across people, processes, and service levels.
The Role
- Lead, manage, and develop a team responsible for sales order processing and customer enquiries
- Oversee the full order lifecycle, from quote through to delivery
- Act as the escalation point for complex customer issues, ensuring timely and effective resolution
- Work closely with sales, production, supply chain, and logistics teams to ensure seamless service delivery
- Analyse performance, identify trends, and implement improvements to enhance the customer journey
- Contribute strategically to service, operational, and commercial improvements
- Drive a customer-centric culture focused on quality, efficiency, and long-term relationships
About You
- Proven experience in a Customer Service Manager or Sales Operations leadership role
- Background within manufacturing, engineering, or a similar operational environment
- Strong people management and team development skills
- Experience managing order-to-delivery processes in a fast-paced setting
- Strategic mindset with a hands-on, problem-solving approach
- Excellent communication and stakeholder management skills
Customer Service Manager in Leeds employer: Elevation Recruitment Group
Contact Detail:
Elevation Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the manufacturing and customer service sectors. You never know who might have a lead on that perfect Customer Service Manager role.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service management. Think about how you can showcase your experience in leading teams and improving processes.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and expertise. Check out our website for tailored job listings that fit your skills in customer service and manufacturing.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience in customer service and any relevant achievements in sales order processing.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Customer Service Manager role. Share specific examples of how you've improved customer journeys or led teams in the past.
Showcase Your Problem-Solving Skills: In your application, mention instances where you've successfully resolved complex customer issues. We want to see your strategic mindset and hands-on approach in action!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Elevation Recruitment Group
✨Know the Company Inside Out
Before your interview, make sure you research the manufacturing organisation thoroughly. Understand their products, services, and market position. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
As a Customer Service Manager, you'll likely face scenario-based questions that assess your problem-solving skills. Think of specific examples from your past experience where you've successfully managed customer issues or improved processes, and be ready to discuss them in detail.
✨Showcase Your Leadership Skills
This role requires strong people management abilities. Be prepared to talk about how you've led teams in the past, developed talent, and fostered a customer-centric culture. Highlight any strategies you've implemented that resulted in improved service levels or team performance.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company's approach to customer service, their expectations for the role, and how they measure success. This shows that you're not just interested in the job, but also in contributing to the company's goals.
