At a Glance
- Tasks: Lead a dynamic team to enhance customer operations and streamline processes.
- Company: Established manufacturing and distribution business in South Leeds.
- Benefits: Competitive salary, leadership role, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on teamwork and efficiency.
- Why this job: Join a growing company and make a real impact on customer experience.
- Qualifications: Experience in operations or customer service, preferably in manufacturing or logistics.
The predicted salary is between 45000 - 50000 € per year.
I am currently recruiting for a Customer Operations Manager on behalf of a well-established manufacturing and distribution business based in South Leeds. This is a fantastic opportunity for an experienced operations or customer service professional to join a growing company in a key leadership position, overseeing customer operations, order management, and internal coordination across multiple departments.
Key responsibilities will include:
- Managing the customer operations / customer service team
- Overseeing order processing and delivery performance
- Improving operational processes and customer experience
- Working closely with warehousing, logistics, and production teams
- Managing KPIs, workflows, and team performance
- Handling escalations and driving service improvements
- Supporting business growth and operational efficiency
The ideal candidate will have previous experience within manufacturing, distribution, logistics, or supply chain environments and be confident managing teams in a fast-paced operational setting. Experience with ERP systems such as Business Central would be advantageous.
Salary: £45,000 - £50,000 depending on experience. Please get in touch for more information or apply directly if interested.
Customer Operations Manager in Leeds employer: Elevation Recruitment Group
Join a well-established manufacturing and distribution business in South Leeds, where you will thrive in a dynamic work culture that values collaboration and innovation. As a Customer Operations Manager, you will benefit from competitive salary packages, opportunities for professional development, and the chance to make a significant impact on customer experience and operational efficiency. With a focus on employee growth and a supportive team environment, this role offers a rewarding career path in a thriving industry.
Contact Detail:
Elevation Recruitment Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the manufacturing and distribution sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Operations Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their operations, values, and challenges. We want you to walk in there ready to impress with your knowledge and ideas on improving their customer experience!
✨Tip Number 3
Showcase your leadership skills! When discussing your past experiences, highlight how you’ve managed teams and improved processes. We’re looking for examples that demonstrate your ability to drive service improvements and support business growth.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Operations Manager in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer operations and team management. We want to see how your background aligns with the key responsibilities mentioned in the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how you can improve operational processes and customer experience at our company.
Showcase Relevant Experience:When detailing your previous roles, focus on your achievements in manufacturing, distribution, or logistics. We love seeing how you've managed teams and improved service delivery in fast-paced environments.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Elevation Recruitment Group
✨Know Your Operations Inside Out
Make sure you understand the ins and outs of customer operations, especially in manufacturing and distribution. Brush up on key processes like order management and delivery performance, as well as how to improve customer experience. This knowledge will help you impress during the interview.
✨Showcase Your Leadership Skills
As a Customer Operations Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in fast-paced environments before. Highlight your experience with KPIs and workflows, and be ready to discuss how you handle escalations and drive service improvements.
✨Familiarise Yourself with ERP Systems
If you have experience with ERP systems like Business Central, make sure to mention it! If not, do a bit of research on how these systems work and their role in customer operations. This will show that you're proactive and willing to learn, which is always a plus.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company’s operations and future goals. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
