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- Tasks: Provide top-notch software support and lead application changes for business systems.
- Company: Join a dynamic team in Sheffield focused on technology and problem-solving.
- Benefits: Receive full training, work on diverse projects, and enjoy a supportive environment.
- Why this job: This role offers growth opportunities and the chance to make a real impact.
- Qualifications: Experience in application support, strong SQL skills, and basic accounting knowledge required.
- Other info: Valid driving license needed for occasional travel to other sites.
The predicted salary is between 36000 - 60000 £ per year.
* Predominantly site-based role in Sheffield *
Are you a dynamic and driven individual with a passion for technology and problem-solving? We\’re on the lookout for an exceptional Lead Application Support Analyst to become an integral part of our clients team. In this role, you\’ll have the exciting opportunity to provide first class software support to the business ERP/back-office systems and various integrated applications. Additionally, you\’ll take the lead in scoping, designing, and implementing changes to application configurations, ensuring seamless alignment with business objectives.
This role will allow you as the successful Lead Application Support Analyst to dive into the role with confidence! My client will offer full training on their supported business applications, empowering you to excel from day one.
You will work with a talented team on diverse projects that will expand your skill set.
Key Duties & Responsibilities:
- Provide timely and efficient software support for the ERP/back-office system and integrated applications
- Lead the scoping, design, and implementation of application configuration changes, adhering to best practices and change management processes
- Work closely with end-users to understand their needs, troubleshoot issues, and provide effective solutions
- Conduct thorough analysis of reported issues, identify root causes, and implement appropriate fixes or workarounds
- Assist in user acceptance testing (UAT) for new software releases, patches, and enhancements
- Deliver comprehensive training and documentation to end-users to enhance their proficiency in using supported applications
- Liaise with cross-functional teams to address complex technical issues and ensure optimal application functionality
- Stay abreast of application updates, new features, and industry trends to inform decision-making and optimise system performance
- Ensure compliance with service level agreements (SLAs) by resolving incidents and requests within defined timeframes
- Maintain detailed documentation of support activities, including issue details, resolutions, and configurations
We are keen to speak with Systems / Business Analysts who possess the following skill & experience:
- Demonstrable experience in a commercial environment, providing application support and development
- Basic accounting skills to troubleshoot financial modules within the ERP system
- Strong SQL skills for database querying and data analysis
- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) for documentation and analysis purposes
- Good working knowledge of MS CRM (Customer Relationship Management) systems
- Valid driving license for occasional travel to other company sites
- Experience in business analyst methodologies is desirable
If you\’re ready to take your career to the next level and thrive in a dynamic, supportive environment, we want to hear from you!
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Lead Application Support Analyst employer: Elevation Recruitment Group
Contact Detail:
Elevation Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Application Support Analyst
✨Tip Number 1
Familiarise yourself with the specific ERP and back-office systems mentioned in the job description. Understanding their functionalities and common issues will give you a significant edge during interviews.
✨Tip Number 2
Brush up on your SQL skills, as strong database querying abilities are essential for this role. Consider working on sample projects or exercises that involve data analysis to showcase your proficiency.
✨Tip Number 3
Network with current or former employees of the company or similar roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your experience with user acceptance testing (UAT) and how you've handled troubleshooting in past roles. Real-life examples will demonstrate your problem-solving skills and readiness for the position.
We think you need these skills to ace Lead Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support and development. Emphasise your SQL skills, knowledge of ERP systems, and any experience with business analyst methodologies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and problem-solving. Mention specific examples of how you've provided software support or led application changes in previous roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any experience with MS CRM systems. This will demonstrate your ability to document and analyse effectively.
Show Enthusiasm for Learning: Express your eagerness to learn and adapt, especially regarding the training offered on their supported business applications. Highlight your willingness to stay updated on industry trends and application updates.
How to prepare for a job interview at Elevation Recruitment Group
✨Showcase Your Problem-Solving Skills
As a Lead Application Support Analyst, you'll need to demonstrate your ability to troubleshoot and resolve issues effectively. Prepare examples from your past experiences where you successfully identified problems and implemented solutions, particularly in ERP or back-office systems.
✨Familiarise Yourself with the Company’s Applications
Before the interview, take some time to research the specific applications and systems the company uses. Understanding their software landscape will not only impress your interviewers but also allow you to ask informed questions about their processes and challenges.
✨Highlight Your SQL and Analytical Skills
Since strong SQL skills are essential for this role, be ready to discuss your experience with database querying and data analysis. You might even want to brush up on some common SQL queries to demonstrate your proficiency during the interview.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-world situations. Think about how you would approach user acceptance testing (UAT) or how you would manage a critical incident while adhering to service level agreements (SLAs).
