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For Companies At a Glance
- Tasks: Manage and develop key customer relationships, ensuring exceptional service throughout the customer journey.
- Company: Reputable manufacturing business in Keighley with a strong focus on customer satisfaction.
- Benefits: Enjoy a 4-day working week, company pension, and more perks.
- Why this job: Join a respected manufacturer and thrive in a dynamic, customer-focused role.
- Qualifications: Strong interpersonal skills and experience in a manufacturing environment are essential.
- Other info: Great opportunity for career growth and ownership of diverse projects.
The predicted salary is between 35000 - 40000 £ per year.
Location: Keighley
Salary: £35,000 – £40,000 DOE
Benefits: 4 day working week, company pension + more
About the Opportunity:
We are currently working with a reputable manufacturing business in Keighley looking to recruit a Customer Relationship Manager to strengthen their commercial and customer-facing operations.
The Role:
This is a key position focused entirely on managing and developing relationships with existing customers. You will take ownership of the full customer journey, from initial enquiry through to production, project coordination, and final delivery. Working closely with engineering, production, and commercial teams, you will ensure every customer receives exceptional service and accurate, timely communication.
Key Responsibilities:
- Own and develop key customer relationships, including large and international accounts, acting as the main point of contact
- Take full responsibility for customer projects from enquiry through to delivery, overseeing scope, cost, timelines and technical detail
- Provide day-to-day guidance and support to a Sales Coordinator, ensuring consistency and high service levels
- Partner closely with engineering and manufacturing teams to keep orders moving efficiently and accurately
- Manage commercial elements such as pricing structures, quotations and contract details
- Arrange and track samples, managing realistic lead times and customer expectations
- Support overseas customers and export-related requirements
- Work alongside the sales administration function who manage order amendments, scheduling and logistics
About You:
- Strong interpersonal skills: friendly, approachable, and confident communicating at all levels
- Experience working within a manufacturing environment is essential
- Highly organised, able to manage complex projects from enquiry to delivery
- Commercially aware, with an understanding of pricing and budgeting
- Willing to learn / or experienced in export processes and supporting international orders
Why Apply?
This is an excellent opportunity to join a highly respected manufacturer. Ideal for someone who thrives in a customer-focused, commercially minded role with real variety and ownership.
Customer Relationship Manager in Keighley employer: Elevation Recruitment Group
Contact Detail:
Elevation Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager in Keighley
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at the company you're eyeing. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the company, understand their products, and be ready to discuss how you can enhance customer relationships. Show them you’re not just another candidate; you’re the one they need!
✨Tip Number 3
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Customer Relationship Manager role. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Customer Relationship Manager in Keighley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Relationship Manager role. Highlight your experience in managing customer relationships and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background fits perfectly with what we're looking for. Be genuine and let your personality come through!
Showcase Your Interpersonal Skills: Since this role is all about building relationships, make sure to highlight your strong interpersonal skills in your application. Share examples of how you've successfully communicated with customers or worked with teams in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Elevation Recruitment Group
✨Know Your Customer Journey
Familiarise yourself with the entire customer journey, from initial enquiry to delivery. Be ready to discuss how you would manage relationships and ensure exceptional service at each stage.
✨Showcase Your Interpersonal Skills
Prepare examples that highlight your strong interpersonal skills. Think of situations where you've effectively communicated with customers or collaborated with teams to resolve issues.
✨Understand the Manufacturing Environment
Brush up on your knowledge of the manufacturing sector. Be prepared to discuss how your experience aligns with the company's operations and how you can contribute to their success.
✨Be Ready for Commercial Discussions
Since the role involves managing pricing structures and contracts, be prepared to talk about your understanding of budgeting and pricing strategies. Bring examples of how you've handled similar responsibilities in the past.
