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- Tasks: Be the go-to person for IT queries and solve tech issues daily.
- Company: Join a leading global organisation with a supportive IT team.
- Benefits: Hybrid work, competitive salary, and opportunities for skill development.
- Why this job: Make a real impact while developing your tech skills in a dynamic environment.
- Qualifications: Experience in IT support and knowledge of Microsoft tools required.
- Other info: Variety in tasks and excellent career growth potential.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
IT Support TechnicianChesterfield – Hybrid (3 days office/2 days home)£28,000 – £30,000
Elevation IT are delighted to be recruiting for one of our key clients, a leading organisation with a global presence who are looking for an IT Support Technician to join their UK head office team in Chesterfield.
This is a fantastic opportunity to become part of a supportive, collaborative IT team, where you will act as the first point of contact for all IT queries and play a vital role in keeping systems, hardware and users running smoothly.
As IT Support Technician you will be involved in everything from resolving day-to-day IT issues to supporting wider transformation projects and liaising with international colleagues across the business. No two days will be the same, this role offers both variety and the chance to develop your technical skills in a dynamic environment.
Duties & Responsibilities
- Act as the first point of contact for IT queries via phone and helpdesk (ServiceNow)
- Diagnose and resolve technical issues with hardware, software, networks and peripherals
- Configure and maintain desktops, laptops, mobile devices and IT equipment
- Provide user support for Microsoft 365, Windows and other business applications
- Perform user administration on Active Directory and other platforms
- Ensure resolution of faults within agreed SLAs and business expectations
- Use remote tools to provide diagnosis and fixes
- Document IT Help Desk policies and procedures
- Conduct IT equipment assessments and manage redeployment of assets.
Skills & Experience:
- Previous experience in IT support (helpdesk or service desk)
- Knowledge of Microsoft Windows OS, Microsoft 365, Active Directory, Group Policy
- Hands-on experience with mobile hardware/software (Android)
- Good understanding of cloud-based solutions
If you’re passionate about IT, love problem-solving and want to work in a role where you can make a real impact we would love to hear from you!
IT Support Technician employer: Elevation Recruitment Group
Contact Detail:
Elevation Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your responses. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio of projects or a GitHub account, make sure to highlight them during your conversations. It’s a great way to demonstrate your technical abilities and problem-solving skills.
✨Tip Number 4
Apply through our website! We’re always on the lookout for passionate individuals like you. Make sure to keep an eye on our job listings and don’t hesitate to apply directly for the IT Support Technician role.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT support experience and skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your knowledge of Microsoft 365, Active Directory, and any hands-on experience you have.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for IT and problem-solving. Let us know why you’re excited about this role and how you can contribute to our collaborative team in Chesterfield.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it’s super easy!
How to prepare for a job interview at Elevation Recruitment Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows OS, Microsoft 365, and Active Directory. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting techniques you've employed.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved IT issues in the past. Think about specific scenarios where you diagnosed a problem and the steps you took to fix it. This will demonstrate your ability to think on your feet and tackle challenges head-on.
✨Familiarise Yourself with ServiceNow
Since you'll be using ServiceNow for helpdesk queries, it’s a good idea to familiarise yourself with its features. If you have experience with similar platforms, be ready to discuss that too, as it shows your adaptability to new systems.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics and the types of projects you might be involved in. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
