At a Glance
- Tasks: Manage customer accounts, process orders, and ensure exceptional service delivery.
- Company: Join a supportive and collaborative team in a fast-paced environment.
- Benefits: Competitive salary, career development opportunities, and exposure to various business operations.
- Other info: Ideal for proactive individuals who thrive in dynamic settings.
- Why this job: Build strong customer relationships and take ownership of accounts for real impact.
- Qualifications: Experience in customer service or account management with excellent communication skills.
The predicted salary is between 28000 - 28000 £ per year.
Elevation Recruitment Group are currently recruiting for an experienced and customer-focused Customer Service Executive to join a busy and fast-paced commercial team. This role is ideal for someone who enjoys building strong customer relationships, managing accounts from start to finish, and working closely with multiple internal departments to ensure exceptional service delivery.
The Role as a Customer Service Executive:
- You will act as the main point of contact for customers, managing orders, queries, and account activity while ensuring a high level of customer care at all times.
- Key responsibilities include:
- Managing customer accounts on a day-to-day basis
- Processing orders, booking call-offs, and sending confirmations
- Monitoring deliveries and proactively updating customers
- Handling invoice queries, credits, and complaints through to resolution
- Managing customer stock levels, forecasts, and aged stock
- Maintaining CRM systems, trackers, and account records
- Supporting product setups, artwork approvals, and launch coordination
- Liaising with departments including Sales, Planning, Production, Technical, and Despatch
- Building strong customer relationships and identifying opportunities for account growth
- Providing accurate sales and customer data when required
- Supporting continuous communication with both internal teams and external customers
The successful candidate will have:
- Previous customer service, account management, or sales support experience
- Excellent communication and relationship-building skills
- Strong organisational skills with high attention to detail
- The ability to manage multiple priorities in a fast-paced environment
- Confidence using CRM systems and Microsoft Office packages
- A proactive and solutions-focused approach
- The ability to work independently as well as part of a wider team
What’s on Offer:
- Opportunity to join a supportive and collaborative team
- Varied and fast-paced role with customer interaction
- Career development opportunities
- Exposure to multiple areas of business operations
This position would suit someone with a strong customer service background who enjoys taking ownership of accounts and delivering exceptional support from order through to completion.
Get in touch with Amy Wood today.
Customer Service Administrator in Gainsborough employer: Elevation Recruitment Group
Elevation Recruitment Group is an excellent employer, offering a supportive and collaborative work environment in Gainsborough. As a Customer Service Executive, you will benefit from career development opportunities while engaging in a varied and fast-paced role that fosters strong customer relationships and teamwork across multiple departments. Join us to be part of a dynamic team where your contributions are valued and rewarded.
Contact Details:
Elevation Recruitment Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Gainsborough
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Administrator role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. We want you to shine when discussing how you build strong customer relationships and manage accounts.
✨Tip Number 3
Show off your skills! If you’ve got experience with CRM systems or Microsoft Office, be ready to talk about it. We love seeing candidates who can demonstrate their organisational skills and attention to detail.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are eager to join our supportive team.
We think you need these skills to ace Customer Service Administrator in Gainsborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Executive role. Highlight your previous customer service experience and any relevant achievements to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Communication Skills:Since communication is key in this role, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your attention to detail and professionalism.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Elevation Recruitment Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Executive role. Familiarise yourself with the key responsibilities like managing customer accounts and processing orders. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires excellent communication and relationship-building skills, prepare examples from your past experiences where you've successfully managed customer interactions. Be ready to discuss how you handled queries or complaints, as this will highlight your ability to maintain high levels of customer care.
✨Demonstrate Organisational Skills
The job demands strong organisational skills and attention to detail. Bring up specific instances where you've managed multiple priorities effectively. You could mention how you used CRM systems or trackers to keep everything in order, which will show that you can thrive in a fast-paced environment.
✨Be Proactive and Solutions-Focused
Employers love candidates who take initiative. Think of times when you identified opportunities for account growth or resolved issues before they escalated. Sharing these experiences will illustrate your proactive approach and problem-solving abilities, making you a standout candidate.
