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- Tasks: Assist customers in French and English, handling inquiries and processing orders.
- Company: Elevation Recruitment Group is a specialist in business support roles across Yorkshire.
- Benefits: Enjoy hybrid working options and a supportive team environment.
- Why this job: Perfect for those who love fast-paced customer interaction and making a difference.
- Qualifications: Fluency in French and English, with prior customer service experience preferred.
- Other info: Join a dynamic team focused on enhancing customer satisfaction and efficiency.
The predicted salary is between 24000 - 36000 £ per year.
Rotherham Based – Hybrid Working
Are you fluent in French and passionate about providing exceptional customer service? This is a fantastic opportunity to utilise your language proficiency and administrative abilities to support our growing customer base. If you thrive in a fast-paced environment and enjoy engaging with customers, this position is perfect for you.
Responsibilities:
- Handle customer inquiries and provide accurate and timely responses, maintaining a professional and courteous manner at all times
- Process orders efficiently and accurately, ensuring customer satisfaction
- Maintain and update customer accounts, ensuring accurate records of interactions and transactions
- Collaborate closely with internal departments to address customer needs effectively and maintain a high level of customer satisfaction
- Identify opportunities for process improvements to enhance customer service efficiency and effectiveness
- Stay up-to-date with product knowledge and company policies to provide accurate and comprehensive information to customers
Requirements:
- Fluent in either French and English (written and spoken) with excellent communication skills
- Previous experience in a customer service or administrative role is preferred
- Strong problem-solving skills with the ability to handle customer inquiries and complaints in a calm and professional manner
- Excellent organisational skills and attention to detail to ensure accurate record-keeping
- Ability to work effectively in a team environment and collaborate with cross-functional teams
- Flexibility to adapt to changing priorities and handle multiple tasks simultaneously
- Proactive and customer-focused mindset, with a genuine desire to provide exceptional service
If you match the specified criteria and are interested in discussing the position in more detail, we would love to hear from you.
French Speaking Customer Service Administrator employer: Elevation Recruitment Group
Contact Detail:
Elevation Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Speaking Customer Service Administrator
✨Tip Number 1
Brush up on your French language skills, especially in customer service contexts. Practising common phrases and responses can help you feel more confident during the interview.
✨Tip Number 2
Familiarise yourself with the company’s products and services. Being knowledgeable about what they offer will allow you to engage more effectively during discussions and show your genuine interest.
✨Tip Number 3
Prepare examples from your previous experience that demonstrate your problem-solving skills and ability to handle customer inquiries. This will help you illustrate your capabilities during the interview.
✨Tip Number 4
Showcase your organisational skills by discussing how you manage multiple tasks or priorities. This is crucial for a role that requires maintaining accurate records and handling various customer requests.
We think you need these skills to ace French Speaking Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your fluency in French and English, as well as any relevant customer service or administrative experience. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a fast-paced environment. Mention how your language skills can benefit the company and enhance customer satisfaction.
Highlight Relevant Skills: In your application, emphasise your problem-solving abilities, organisational skills, and attention to detail. Provide examples of how you've successfully handled customer inquiries or improved processes in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to ensure there are no spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Elevation Recruitment Group
✨Showcase Your Language Skills
Since the role requires fluency in French and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to answer questions or even role-play scenarios in both languages.
✨Highlight Customer Service Experience
Discuss any previous roles where you provided customer service or administrative support. Use specific examples to illustrate how you handled inquiries, resolved complaints, and maintained customer satisfaction.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss situations where you successfully solved problems or improved processes. This will show your potential employer that you can handle challenges calmly and effectively.
✨Research the Company
Familiarise yourself with the company’s products, services, and values. Being knowledgeable about the organisation will help you answer questions confidently and show your genuine interest in the position.
