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- Tasks: Provide hands-on IT support and troubleshoot issues across hardware, software, and network systems.
- Company: Join a well-established organisation in the manufacturing/logistics sector.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Enjoy a fast-paced environment with occasional local travel.
- Why this job: Be the go-to IT expert and make a real impact on site operations.
- Qualifications: Previous IT support experience and strong problem-solving skills required.
The predicted salary is between 28000 - 35000 £ per year.
Location: Harrogate – Site Based (with occasional local travel)
Elevation Tech & Transformation is working with a well-established organisation in the manufacturing/logistics sector who are looking to bring in a hands-on IT Support Engineer to join their Harrogate site. This is a great opportunity for someone who enjoys a fast-paced, operational environment and wants to play a key role in keeping critical systems running smoothly across production and warehouse functions.
The Role:
You’ll be the go-to person for IT support across the site, ensuring infrastructure, systems and users are fully supported. This role will involve a mix of desk-based support, on-the-ground troubleshooting and project work, with occasional travel to nearby sites.
Key Responsibilities:
- Provide day-to-day IT support across hardware, software, and network infrastructure
- Troubleshoot and resolve issues across desktops, servers, and warehouse systems
- Support and maintain Microsoft 365 environment
- Assist with network support (ideally Cisco-based environments)
- Work with ERP and Warehouse Management (WHM) systems, ensuring integration and uptime
- Support site operations, including manufacturing and logistics systems
- Participate in system upgrades, rollouts, and continuous improvements
- Liaise with third-party vendors and internal stakeholders
What We’re Looking For:
- Previous IT support experience within a manufacturing or logistics environment (essential)
- Strong understanding of networking principles (Cisco experience preferred)
- Experience supporting ERP systems and Warehouse Management systems (WMS/WHM)
- Solid knowledge of Microsoft 365
- Hands-on, proactive approach with strong problem-solving skills
- Ability to work independently in a site-based role
- Full UK driving licence (for local site travel)
If you’re an IT Support professional with experience in manufacturing or logistics and enjoy being close to the action, this could be a great next step! Apply now or get in touch for more details.
Information Technology Support Technician in Edinburgh employer: Elevation Recruitment Group
Contact Detail:
Elevation Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Technician in Edinburgh
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT and manufacturing sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your troubleshooting skills. Be ready to discuss specific examples of how you've resolved IT issues in the past, especially in fast-paced environments like manufacturing or logistics.
✨Tip Number 3
Show off your hands-on experience! If you've worked with Microsoft 365, ERP systems, or Cisco networks, make sure to highlight that in conversations. Practical knowledge is key in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Information Technology Support Technician in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience, especially in manufacturing or logistics. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or systems you've worked with!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to keeping our systems running smoothly. We love seeing enthusiasm and a proactive attitude!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We’re looking for hands-on, proactive individuals, so share those troubleshooting stories that demonstrate your skills and resourcefulness!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on joining our team!
How to prepare for a job interview at Elevation Recruitment Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, networking principles, and ERP/Warehouse Management systems. Be ready to discuss specific examples of how you've supported these technologies in previous roles.
✨Showcase Your Problem-Solving Skills
Prepare to share real-life scenarios where you've successfully troubleshot IT issues. Highlight your hands-on approach and how you resolved problems quickly, especially in a fast-paced environment like manufacturing or logistics.
✨Understand the Company’s Operations
Do some research on the organisation's manufacturing and logistics processes. This will help you understand their needs better and show that you're genuinely interested in how your role as an IT Support Technician can contribute to their success.
✨Be Ready for Practical Questions
Expect technical questions or even practical tests during the interview. Brush up on your troubleshooting techniques and be prepared to demonstrate your skills, especially in areas like network support and system upgrades.