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For Companies At a Glance
- Tasks: Support customers via email and phone, resolving inquiries and updating the database.
- Company: Join a thriving Rotherham-based business with a strong reputation in the industry.
- Benefits: Enjoy 28 days holiday, free parking, and comprehensive training.
- Why this job: Be part of a growing team that values excellent customer service and offers career development.
- Qualifications: Experience in manufacturing or engineering is preferred; confidence in handling calls is essential.
- Other info: Full training on company products will be provided.
The predicted salary is between 24000 - 36000 £ per year.
Customer Services Administrator
£22-25K
Elevation Recruitment Group are excited to be working with a successful, Rotherham based business, who are looking for a Customer Service Administrator to join their growing team.
As a Customer Services Administrator, you will carry out the following duties:
The successful candidate for this Customer Services Administrator role will be:
Customer Service Administrator employer: Elevation Recruitment Group
Contact Detail:
Elevation Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company's product range before your interview. This will not only help you answer questions confidently but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Practice handling customer inquiries by role-playing common scenarios. This will prepare you for the high volume of calls you'll be managing and showcase your problem-solving skills during the interview.
✨Tip Number 3
Brush up on your Microsoft Office skills, especially Excel and Word. Being proficient in these programs is crucial for maintaining and updating the company database effectively.
✨Tip Number 4
Highlight any previous experience in customer service or related fields during your discussions. Even if it's not directly in manufacturing or engineering, showcasing your transferable skills can set you apart from other candidates.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially if you have worked in manufacturing or engineering. Emphasise any roles where you've handled high volumes of calls or provided support to customers.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your proficiency in Microsoft Office and your ability to resolve product inquiries.
Showcase Customer Service Skills: Provide examples in your application that demonstrate your excellent customer service skills. Highlight situations where you successfully resolved customer issues or provided accurate advice.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Elevation Recruitment Group
✨Know the Company Products
Familiarise yourself with the company's product range before the interview. This will help you provide accurate advice during the interview and demonstrate your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully handled customer inquiries in the past. Highlight your ability to resolve issues and maintain a positive attitude, as this is crucial for a Customer Service Administrator.
✨Demonstrate Your Communication Skills
Practice clear and concise communication. Since the role involves handling high volumes of calls, showing that you can articulate your thoughts well will be beneficial.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to resolve a customer issue or manage a difficult situation, showcasing your critical thinking skills.
