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For Companies At a Glance
- Tasks: Manage and develop relationships with customers, overseeing projects from enquiry to delivery.
- Company: Reputable manufacturing business in Keighley with a strong customer focus.
- Benefits: Enjoy a 4-day working week, company pension, and more perks.
- Why this job: Join a respected manufacturer and thrive in a dynamic, customer-focused role.
- Qualifications: Strong interpersonal skills and experience in a manufacturing environment required.
- Other info: Great opportunity for career growth and variety in your work.
The predicted salary is between 30000 - 40000 £ per year.
Location: Keighley
Salary: £35,000 – £40,000 DOE
Benefits: 4 day working week, company pension + more
About the Opportunity: We are currently working with a reputable manufacturing business in Keighley looking to recruit a Customer Relationship Manager to strengthen their commercial and customer-facing operations.
The Role: This is a key position focused entirely on managing and developing relationships with existing customers. You will take ownership of the full customer journey, from initial enquiry through to production, project coordination, and final delivery. Working closely with engineering, production, and commercial teams, you will ensure every customer receives exceptional service and accurate, timely communication.
Key Responsibilities:
- Own and develop key customer relationships, including large and international accounts, acting as the main point of contact
- Take full responsibility for customer projects from enquiry through to delivery, overseeing scope, cost, timelines and technical detail
- Provide day-to-day guidance and support to a Sales Coordinator, ensuring consistency and high service levels
- Partner closely with engineering and manufacturing teams to keep orders moving efficiently and accurately
- Manage commercial elements such as pricing structures, quotations and contract details
- Arrange and track samples, managing realistic lead times and customer expectations
- Support overseas customers and export-related requirements
- Work alongside the sales administration function who manage order amendments, scheduling and logistics
About You:
- Strong interpersonal skills: friendly, approachable, and confident communicating at all levels
- Experience working within a manufacturing environment is essential
- Highly organised, able to manage complex projects from enquiry to delivery
- Commercially aware, with an understanding of pricing and budgeting
- Willing to learn / or experienced in export processes and supporting international orders
Why Apply?
This is an excellent opportunity to join a highly respected manufacturer. Ideal for someone who thrives in a customer-focused, commercially minded role with real variety and ownership.
Customer Relationship Manager employer: Elevation Recruitment Group
Contact Detail:
Elevation Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the manufacturing sector and let them know you're on the hunt for a Customer Relationship Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their customer base and think about how you can enhance those relationships. This will show you're genuinely interested and ready to hit the ground running!
✨Tip Number 3
Practice your communication skills! As a Customer Relationship Manager, you'll need to be friendly and approachable. Role-play common interview questions with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that suit your skills. Plus, it shows you're proactive and serious about landing that Customer Relationship Manager position.
We think you need these skills to ace Customer Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Relationship Manager role. Highlight your experience in managing customer relationships and any relevant projects you've handled. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills align with what we're looking for. Be genuine and let your personality come through – we love that!
Showcase Your Interpersonal Skills: Since this role is all about building relationships, make sure to highlight your strong interpersonal skills in your application. Share examples of how you've successfully communicated with customers or worked with teams in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Elevation Recruitment Group
✨Know Your Customer Journey
Familiarise yourself with the entire customer journey, from initial enquiry to delivery. Be ready to discuss how you would manage and develop relationships with customers, especially in a manufacturing context.
✨Showcase Your Interpersonal Skills
Since strong interpersonal skills are key for this role, prepare examples that highlight your friendly and approachable nature. Think of situations where you effectively communicated with different teams or resolved customer issues.
✨Understand the Commercial Side
Brush up on your knowledge of pricing structures, quotations, and contract details. Be prepared to discuss how you would handle commercial elements and ensure customer expectations are met.
✨Demonstrate Organisational Skills
Prepare to talk about your experience managing complex projects. Have specific examples ready that showcase your ability to keep everything on track, from timelines to technical details, ensuring smooth operations.
