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- Tasks: Manage customer orders and ensure timely delivery while communicating with clients and teams.
- Company: Join a dynamic SME manufacturing business in Sheffield with a supportive supply chain team.
- Benefits: Enjoy a competitive salary, generous holiday, pension scheme, and life assurance.
- Why this job: Be the key contact for customers and make a real impact on their delivery experience.
- Qualifications: Experience in customer-facing roles and proficiency in MRP/ERP systems are essential.
- Other info: Flexible hours with early finishes on Fridays and opportunities for career growth.
The predicted salary is between 28000 - 42000 £ per year.
Elevation Recruitment Group are searching for a Customer Delivery Planner to join a Supply Chain Team in an SME Manufacturing business based in Sheffield. This role involves managing the orderbook in line with capacity and customer demand, working closely with Master Schedulers and Operations teams, and ensuring seamless communication with customers.
Key Responsibilities:
- Assess schedule changes before acceptance, ensuring proactive and effective communication of issues and risks to customers.
- Identify and mitigate risks such as delivery delays, frozen routes, customer approvals, outages, and quality issues.
- Serve as the main contact for a portfolio of customers, managing relationships and acting as the key interface between customers, the supply chain, and operations.
- Ensure timely delivery of orders and manage any arrears.
- Possess a solid understanding of manufacturing processes to better align supply chain activities.
- Provide regular updates to customers regarding their orders and any relevant changes.
- Handle quality, technical, and concession approvals as required.
- Assist the Master Schedulers and the Customer Service Delivery Manager with ad-hoc planning tasks.
- Maintain a basic understanding of customer contracts.
Skills and Qualifications Required:
- Previous experience in a customer-facing role is essential, with desirable experience in planning, scheduling, or S&OP.
- Proficiency in MRP/ERP systems.
- Excellent written, verbal, and presentation skills are required.
- Strong focus on customer service and operational efficiency.
- Experience in a manufacturing or similarly fast-paced environment is preferred.
What’s On Offer:
- 37 Hour week with a 1:30PM finish on Fridays.
- Pension Scheme.
- 25 Days holiday plus bank holidays.
- Life assurance 6x paid salary.
- Free on-site parking.
- Discounted health scheme plan.
Customer Delivery Planner employer: Elevation Recruitment Group
Contact Detail:
Elevation Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Planner
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their supply chain processes. Be ready to discuss how your experience aligns with their needs, especially in managing customer relationships and delivery planning.
✨Tip Number 3
Showcase your skills! Bring examples of how you've handled customer issues or improved delivery processes in past roles. This will demonstrate your proactive approach and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Customer Delivery Planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Delivery Planner role. Highlight your experience in customer-facing roles and any relevant planning or scheduling experience. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your understanding of manufacturing processes and how you can manage customer relationships effectively. We love a good story!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent verbal and presentation skills. Keep it clear, concise, and professional – we want to see that you can communicate seamlessly with customers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Elevation Recruitment Group
✨Know Your Stuff
Make sure you understand the key responsibilities of a Customer Delivery Planner. Brush up on your knowledge of supply chain processes, manufacturing operations, and how to manage customer relationships effectively. This will help you answer questions confidently and show that you're the right fit for the role.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your experience in customer-facing positions, planning, and scheduling. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate how you've successfully managed challenges in the past.
✨Communicate Clearly
Since this role involves a lot of communication with customers and internal teams, practice articulating your thoughts clearly and concisely. Be ready to discuss how you would handle potential delivery delays or quality issues, as well as how you keep customers informed throughout the process.
✨Ask Smart Questions
At the end of the interview, have a few insightful questions prepared about the company’s supply chain processes or how they measure success in this role. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.