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- Tasks: Lead a team to collect outstanding balances and improve processes.
- Company: Join a progressive business focused on enhancing customer experience.
- Benefits: Enjoy a hybrid work model and competitive salary up to £47,000.
- Why this job: Make a real impact by driving team performance and customer satisfaction.
- Qualifications: Experience in collections leadership and strong people management skills required.
- Other info: Ideal for those looking to develop their career in a dynamic environment.
The predicted salary is between 40000 - 52000 £ per year.
Location: Leeds (Hybrid)
Salary: Up to £47,000
Elevation Recruitment Group are working on behalf of a client to recruit a Collections Team Manager. This role will be responsible for leading a team of collections agents, ensuring the timely collection of outstanding balances from SME clients, and driving continuous improvements across processes, customer experience, and team performance.
Key Responsibilities:
- Lead and motivate the collections team to meet performance targets and service levels.
- Monitor and report on debt position, collections performance, and key KPIs.
- Identify and address process gaps, implementing improvements to enhance efficiency and reduce overdue debt.
- Support team development through training, coaching and cross-skilling initiatives.
- Handle escalated queries and ensure prompt resolution within SLA.
- Maintain compliance with all relevant policies, procedures and regulations.
- Collaborate with internal stakeholders to enhance customer journey and operational performance.
- Oversee planning, productivity and day-to-day performance management.
Key Requirements:
- Proven experience in a similar collections or credit management leadership role.
- Strong people management skills, with the ability to inspire and develop teams.
- Excellent communication and stakeholder engagement skills.
- Strong analytical and problem-solving ability.
- Proficiency in Microsoft Office and comfortable working with data and reporting tools.
- A customer-focused and results-driven approach.
- GCSE Maths & English (Grade C or above) essential; a degree or equivalent qualification is desirable.
This is a fantastic opportunity for an experienced collections leader to join a progressive business in a pivotal role.
Collections Team Lead (Leeds) employer: Elevation Recruitment Group
Contact Detail:
Elevation Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Team Lead (Leeds)
✨Tip Number 1
Familiarise yourself with the latest trends in collections and credit management. Understanding current best practices will not only help you in interviews but also demonstrate your commitment to continuous improvement, which is key for this role.
✨Tip Number 2
Network with professionals in the collections industry, especially those in leadership roles. Engaging with others can provide insights into effective team management and performance metrics that are crucial for the Collections Team Lead position.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams to achieve performance targets in previous roles. Highlighting your experience in motivating teams and improving processes will resonate well with the hiring managers.
✨Tip Number 4
Brush up on your analytical skills, particularly with data reporting tools. Being able to interpret and present data effectively will be essential in monitoring collections performance and driving improvements in the team.
We think you need these skills to ace Collections Team Lead (Leeds)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in collections or credit management leadership roles. Emphasise your people management skills and any relevant achievements that demonstrate your ability to lead a team effectively.
Craft a Compelling Cover Letter: In your cover letter, address the key responsibilities mentioned in the job description. Explain how your background aligns with their needs, particularly your experience in driving process improvements and managing performance targets.
Showcase Relevant Skills: Highlight your analytical and problem-solving abilities in your application. Provide examples of how you've used these skills to enhance efficiency or resolve issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a leadership role.
How to prepare for a job interview at Elevation Recruitment Group
✨Showcase Your Leadership Skills
As a Collections Team Lead, you'll need to demonstrate your ability to inspire and motivate a team. Prepare examples of how you've successfully led teams in the past, focusing on your approach to coaching and development.
✨Know Your Numbers
Familiarise yourself with key performance indicators (KPIs) relevant to collections. Be ready to discuss how you've monitored and improved these metrics in previous roles, as this will show your analytical skills and results-driven mindset.
✨Prepare for Scenario Questions
Expect questions about handling escalated queries or addressing process gaps. Think of specific situations where you implemented improvements or resolved conflicts, and be prepared to explain your thought process and outcomes.
✨Emphasise Collaboration
Highlight your experience working with internal stakeholders to enhance customer journeys. Discuss how you've collaborated across departments to improve operational performance, as this is crucial for the role.
