Collections Team Lead

Collections Team Manager

Location: Leeds (Hybrid)

Salary: Up to £47,000

Elevation Recruitment Group are working on behalf of a client to recruit a Collections Team Manager. This role will be responsible for leading a team of collections agents, ensuring the timely collection of outstanding balances from SME clients, and driving continuous improvements across processes, customer experience, and team performance.

Key Responsibilities:

• Lead and motivate the collections team to meet performance targets and service levels.
• Monitor and report on debt position, collections performance, and key KPIs.
• Identify and address process gaps, implementing improvements to enhance efficiency and reduce overdue debt.
• Support team development through training, coaching and cross-skilling initiatives.
• Handle escalated queries and ensure prompt resolution within SLA.
• Maintain compliance with all relevant policies, procedures and regulations.
• Collaborate with internal stakeholders to enhance customer journey and operational performance.
• Oversee planning, productivity and day-to-day performance management.

Key Requirements:

• Proven experience in a similar collections or credit management leadership role.
• Strong people management skills, with the ability to inspire and develop teams.
• Excellent communication and stakeholder engagement skills.
• Strong analytical and problem-solving ability.
• Proficiency in Microsoft Office and comfortable working with data and reporting tools.
• A customer-focused and results-driven approach.
• GCSE Maths & English (Grade C or above) essential; a degree or equivalent qualification is desirable.

This is a fantastic opportunity for an experienced collections leader to join a progressive business in a pivotal role.