At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for a global team.
- Company: Fast-paced, internationally connected business with a collaborative tech culture.
- Benefits: Competitive salary, hybrid work model, and opportunities for career progression.
- Other info: Great chance to learn and grow in a supportive environment.
- Why this job: Join a dynamic team and gain hands-on experience with modern technologies.
- Qualifications: Passion for tech, experience in IT support, and strong communication skills.
The predicted salary is between 25000 - 30000 € per year.
Chesterfield – 3 days office/ 2 days home
Salary £25,000 - £30,000
Elevation Tech & Transformation are exclusively recruiting for an exciting opportunity with one of our key clients, a fast-paced, internationally connected business. This is a fantastic opportunity for a motivated IT professional looking to build their career within a supportive and highly collaborative technology team. If you enjoy problem-solving, working with modern technologies and gaining exposure to enterprise-level systems, this role offers excellent progression and hands-on technical experience.
Key duties & Responsibilities:
- You’ll support users across a global business, helping to keep systems running smoothly while delivering a first-class support experience.
- Your responsibilities will include:
- Providing 1st and 2nd line IT support to users across multiple international offices
- Building, configuring, and deploying laptops and mobile devices for new and existing staff
- Supporting Microsoft 365 including Teams, Exchange, SharePoint, licensing, and user management
- Managing and resolving support tickets through Freshdesk while working to SLAs
- Troubleshooting hardware, software, networking, and remote access issues
- Supporting VPN connectivity and secure remote working solutions
- Assisting with Windows environments and gaining exposure to Linux systems
- Working with networking technologies including DNS, DHCP, VLANs, and firewalls
- Supporting internal systems, upgrades, and technology improvement projects
- Maintaining IT documentation and supporting security and compliance processes
- Collaborating with senior engineers on infrastructure and cloud-based technologies
Skills & Experience:
- We’re looking for someone with a genuine passion for technology and a proactive approach to learning and development.
- You may already have experience in an IT Support, Service Desk, Helpdesk, or Technical Support role and be looking for an opportunity with more variety, responsibility, and progression.
- Good knowledge of Windows 10/11 environments
- Experience supporting Microsoft 365 users
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience using an IT ticketing system such as Freshdesk, Jira, or ServiceNow
- Confidence troubleshooting hardware and software issues
- Strong communication and customer service skills
- Organised, adaptable, and keen to learn new technologies
If you’re ambitious, technically curious and looking for an opportunity where you can grow your skills quickly, we’d love to hear from you!
IT Support Engineer in Chesterfield employer: Elevation Recruitment Group
Join a dynamic and internationally connected business in Chesterfield as an IT Support Engineer, where you'll thrive in a supportive and collaborative technology team. With a focus on employee growth, you will gain hands-on experience with modern technologies and enterprise-level systems, while enjoying the flexibility of a hybrid work model. This role not only offers competitive salary packages but also fosters a culture of continuous learning and development, making it an excellent choice for motivated IT professionals seeking meaningful career advancement.
Contact Detail:
Elevation Recruitment Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Chesterfield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub account showcasing your projects and problem-solving abilities. This gives potential employers a taste of what you can do beyond just your CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or handle user queries. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Apply through our website! We’re always on the lookout for passionate IT professionals. By applying directly, you’ll get noticed quicker and can showcase your enthusiasm for the role.
We think you need these skills to ace IT Support Engineer in Chesterfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences mentioned in the job description. Highlight your IT support experience, especially with Microsoft 365 and networking fundamentals, to show us you're a great fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about technology and how your proactive approach aligns with our team. Share specific examples of how you've solved problems or improved processes in previous roles.
Showcase Your Technical Skills:In your application, don't shy away from mentioning any relevant technical skills or certifications you have. Whether it's troubleshooting hardware or managing support tickets, let us know what you bring to the table!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Elevation Recruitment Group
✨Know Your Tech
Brush up on your knowledge of Windows 10/11 and Microsoft 365. Be ready to discuss how you've supported users in the past, and think of specific examples where you resolved issues or improved processes.
✨Show Off Your Problem-Solving Skills
Prepare to share stories about how you've tackled tricky IT problems. Think about times when you had to troubleshoot hardware or software issues and how you approached them step-by-step.
✨Familiarise Yourself with Networking Basics
Since networking fundamentals are key for this role, make sure you can explain concepts like TCP/IP, DNS, and DHCP. You might even get asked to solve a hypothetical networking issue during the interview.
✨Demonstrate Your Customer Service Skills
IT support is all about helping people, so be ready to talk about your communication style. Share examples of how you've provided excellent customer service and how you handle difficult situations with users.
