At a Glance
- Tasks: Manage overdue accounts and create realistic payment plans for customers.
- Company: Elevation Recruitment Group, a supportive and collaborative team in Shipley.
- Benefits: Performance bonuses, generous holidays, pension scheme, and career progression.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping customers navigate their financial challenges.
- Qualifications: Strong communication skills and a calm, empathetic approach.
The predicted salary is between 30000 - 40000 £ per year.
Are you ready for a role where you can genuinely make an impact every day? Elevation Recruitment Group are looking for a motivated Debt Collections Specialist to join a growing Credit Control team in Shipley.
What’s on offer:
- Performance-related bonus potential
- Generous holiday allowance plus bank holidays, with option to buy additional days
- Clear progression routes and ongoing development opportunities
- Pension scheme for long-term financial security
- A supportive, collaborative team culture where people are valued
You’ll be at the heart of managing overdue accounts, working closely with customers to agree realistic and manageable payment plans, and helping to find positive outcomes even in more complex or sensitive situations. You’ll also be liaising with internal teams, supporting vulnerable customers with empathy and care, and ensuring all debt recovery activity is handled in line with company policies and regulatory standards. It’s a role that balances resilience with compassion, and structure with people focus.
What you’ll bring:
- Strong communication skills, both written and verbal
- A calm, empathetic approach when handling sensitive conversations
- Confidence in negotiation and conflict resolution
- Previous experience in credit control or debt recovery is helpful but not essential
- A self-motivated, target-driven mindset with a willingness to learn
This is a chance to build a career in a role where no two days are the same, and where the work you do genuinely helps customers move forward. If you’re ready for your next step, apply now.
Collections Specialist in Baildon employer: Elevation Recruitment Group
Elevation Recruitment Group is an exceptional employer that prioritises employee well-being and growth, offering a supportive and collaborative team culture in Shipley. With clear progression routes, generous holiday allowances, and performance-related bonuses, employees are empowered to thrive while making a meaningful impact in their roles. Join us to be part of a dynamic environment where your contributions are valued and you can develop your career in debt collections.
Contact Details:
Elevation Recruitment Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Collections Specialist in Baildon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to debt collections. Role-play with a friend or use online resources to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your empathy and communication skills during interviews. Share examples of how you've handled sensitive situations in the past, as this will resonate well with employers looking for a compassionate Collections Specialist.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Collections Specialist in Baildon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Collections Specialist role. Highlight any relevant experience in credit control or debt recovery, and don’t forget to showcase your strong communication skills and empathetic approach.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how your skills align with the role. Keep it friendly and professional, and let your personality come through.
Showcase Your Soft Skills:In this role, empathy and resilience are key. Make sure to mention any experiences where you've successfully handled sensitive conversations or resolved conflicts. We want to see how you can balance structure with a people-focused approach!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Elevation Recruitment Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Specialist. Familiarise yourself with debt recovery processes and the importance of empathy in customer interactions. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Active Listening
During the interview, demonstrate your strong communication skills by actively listening to the interviewer. Nod, maintain eye contact, and ask clarifying questions if needed. This shows that you value their input and are engaged in the conversation, which is crucial for a role that involves sensitive discussions.
✨Showcase Your Empathy
Since the role requires a calm and empathetic approach, prepare examples from your past experiences where you've successfully handled sensitive situations. Share how you managed to find positive outcomes while maintaining a supportive attitude towards customers, as this will highlight your suitability for the role.
✨Be Ready to Negotiate
Expect questions about negotiation and conflict resolution. Think of scenarios where you've had to negotiate terms or resolve conflicts, and be ready to discuss your thought process and strategies. This will demonstrate your confidence and ability to handle challenging conversations effectively.
