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For Companies At a Glance
- Tasks: Provide 2nd line technical support and manage faults across various technologies.
- Company: Join a leading UK tech services provider with a vibrant team.
- Benefits: Competitive salary, hybrid working, and opportunities for growth.
- Other info: Enjoy a flexible shift pattern with plenty of time off.
- Why this job: Be part of a dynamic team solving real tech issues and enhancing customer satisfaction.
- Qualifications: Basic tech knowledge and a passion for learning are essential.
The predicted salary is between 27500 - 30000 £ per year.
Harrogate - Hybrid working
£27,500 - £30,000
Working Hours - This role operates on a continental shift pattern:
- 2 x Day shifts: 7:00am – 7:00pm
- 2 x Night shifts: 7:00pm – 7:00am
- Followed by 4 days off
We’re working with a leading UK-based technology services provider seeking a bright, enthusiastic person to join their 2nd Line Technical Support team based in Harrogate.
Key Responsibilities
- Provide 2nd line technical support across multiple technologies
- Monitor systems and proactively manage faults through to resolution
- Liaise with third-party suppliers and internal teams
- Ensure clear and timely communication with customers
- Log, track, and update incidents via phone and email (especially out of hours)
- Adhere to contractual SLAs and operational processes
- Confirm customer satisfaction before closing tickets
Technologies You’ll Work With
You don’t need to be an expert in everything - but a solid foundation and willingness to learn is essential.
- Broadband: ADSL, FTTC, FTTP, SOGEA
- LAN/WAN Networking: Cisco, Meraki, Huawei, OneAccess
- Firewalls Security: Cisco, Fortinet, Meraki
- SD-WAN
- VPNs: Fortinet, Meraki, 2FA solutions
2nd line Technical Support employer: Elevation Recruitment Group
Contact Detail:
Elevation Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd line Technical Support
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Brush up on the technologies mentioned in the job description, like Cisco and Fortinet. Being able to discuss these confidently can really set you apart during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and makes it easier for us to keep track of your application.
We think you need these skills to ace 2nd line Technical Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Technical Support role. Highlight relevant experience and skills that match the job description, like your knowledge of networking technologies or customer support experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention specific technologies you’re familiar with and how you can contribute to the team.
Show Off Your Communication Skills: Since clear communication is key in this role, make sure your application reflects your ability to communicate effectively. Use concise language and structure your application well to demonstrate your skills.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Elevation Recruitment Group
✨Know Your Tech Basics
Make sure you brush up on the key technologies mentioned in the job description, like ADSL, Cisco, and Fortinet. Having a solid understanding of these will show that you're not just keen but also capable of handling the technical aspects of the role.
✨Practice Problem-Solving Scenarios
Prepare for common technical support scenarios you might face. Think about how you would troubleshoot a network issue or handle a customer complaint. Practising these scenarios can help you articulate your thought process during the interview.
✨Communicate Clearly
Since clear communication is crucial in this role, practice explaining technical concepts in simple terms. You might be asked to demonstrate how you would communicate with customers or team members, so being concise and clear will work in your favour.
✨Show Enthusiasm for Learning
The job requires a willingness to learn, so express your eagerness to expand your knowledge. Share examples of how you've tackled new technologies in the past or how you stay updated with industry trends. This will highlight your proactive attitude.