At a Glance
- Tasks: Support customers through their journey, ensuring every interaction is professional and valuable.
- Company: Join a growing organisation focused on exceptional customer service.
- Benefits: Competitive salary, supportive team, development opportunities, and flexible working.
- Other info: Fast-paced environment with opportunities for career progression.
- Why this job: Be at the heart of customer satisfaction and contribute to business growth.
- Qualifications: Experience in customer service or sales support with strong communication skills.
The predicted salary is between 26500 - 28000 £ per year.
12 Month Fixed Term Contract Stockton-on-Tees, £26,500 - £28,000. Standard working hours are 8:30am to 5pm with a 30-minute lunch break. Office based Monday–Thursday and WFH on Friday.
Elevation Recruitment Group are delighted to be working with a highly regarded and growing organisation to recruit a Customer Service Administrator. This is an exciting opportunity to join a customer-focused business in a role that sits at the heart of both service delivery and commercial growth. You will play a pivotal role in supporting the full customer journey – ensuring every interaction is professional, personalised, and adds value.
Main Duties will include:
- Reporting into the Senior Customer Service & Sales Manager, you will support the delivery of a seamless end-to-end customer experience, from initial enquiry through to onboarding, retention, and upsell.
- Act as a first point of contact for customers via phone, email, and digital channels.
- Support the conversion of enquiries into sales opportunities.
- Process customer orders and manage product/service queries.
- Maintain accurate and up-to-date CRM records.
- Build strong customer relationships to drive retention and satisfaction.
- Assist with virtual product demonstrations.
- Collaborate closely with internal teams including Marketing, BI, IT, and Operations.
- Contribute ideas to continuously improve the customer and sales experience.
We're keen to speak with individuals who are passionate about delivering exceptional customer experiences and thrive in a fast-paced, collaborative environment.
Key skills and experience:
- Previous experience in a customer service, sales support, or similar role.
- Strong communication skills with the ability to engage confidently with customers and stakeholders.
- Experience managing enquiries across multiple channels.
- Highly organised with the ability to manage multiple priorities.
- A proactive, adaptable, and team-oriented approach.
- Comfortable using CRM systems and customer engagement tools.
- Minimum of 2 years in B2B sales/ customer service.
This is a fantastic opportunity to join a business that truly places the customer at the centre of everything they do, offering:
- A supportive and collaborative team environment.
- Opportunities for development and progression.
- Exposure to both customer service and sales functions.
- The chance to contribute to business growth and customer success.
For more information on this confidential opportunity, please contact Kelly West at Elevation Recruitment Group, or apply today for a discreet discussion.
Customer Service Administrator employer: Elevation Recruitment - Engineering And Manufactur
Join a highly regarded and growing organisation as a Customer Service Administrator in Stockton-on-Tees, where you will be part of a supportive and collaborative team that prioritises exceptional customer experiences. With opportunities for professional development and progression, this role offers a unique chance to contribute to both customer satisfaction and business growth while enjoying a flexible work arrangement that includes working from home on Fridays.
Contact Details:
Elevation Recruitment - Engineering And Manufactur Recruitment Team
