At a Glance
- Tasks: Support customers with technical queries and provide solutions via phone and email.
- Company: Join a well-established international business with a supportive team culture.
- Benefits: Competitive salary, annual bonus, hybrid working, and structured training programme.
- Other info: Enjoy flexible hours and long-term career progression opportunities.
- Why this job: Make a real difference by delivering exceptional customer service in a fast-paced environment.
- Qualifications: Customer service experience and strong communication skills are essential.
Are you passionate about delivering exceptional customer service and solving problems in a technical environment? We are recruiting for an After Sales Advisor to join a well-established international business. This is an excellent opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and has a naturally empathetic and solutions-focused approach.
This role combines customer support, troubleshooting, administration, and technical guidance. Full training is provided, so previous industry-specific knowledge is not essential — attitude, communication skills, and customer care experience are the priority.
The Role
As an After Sales Advisor, you will act as the first point of contact for customers requiring support. You will manage customer queries via phone and email, diagnose issues through structured questioning, and provide guidance and resolutions wherever possible. You will play a key role in delivering a premium customer experience, supporting customers professionally and empathetically.
Key Responsibilities
- Supporting customers via telephone and email
- Diagnosing and troubleshooting customer issues remotely
- Providing advice, guidance, and corrective actions
- Determining when engineer intervention is required
- Handling customer concerns and complaints professionally
- Updating CRM systems and maintaining accurate records
- Following internal processes and escalation procedures
- Working closely with technical teams and engineers where required
- Delivering a high standard of customer service at all times
What We’re Looking For
- Previous customer service or technical support experience
- Strong communication and listening skills
- Experience working within a fast-paced, high-volume environment
- Ability to troubleshoot issues using structured questioning
- Experience handling complaints and conflict resolution
- Strong administration and CRM/system skills
- A calm, empathetic, and patient approach
- Comfortable working independently and within a team
Desirable Experience
- Experience supporting technical queries
- Experience liaising with engineers or field-based teams
- Technical curiosity and an interest in understanding how things work
Monday to Thursday Flexible working hours between 08:00 and 17:30
Friday Rotational early finish pattern:
- 08:00 – 14:00
- 09:00 – 15:00
- 10:00 – 16:00
Hybrid Working
- One day working from home per week
- Home working available Tuesday to Thursday
What’s on Offer
- Salary between £29,000 – £31,000
- Annual company bonus
- Early finish every Friday
- Full structured training programme
- Hybrid working
- Long-term career opportunity
- Supportive team environment
- Opportunity to develop technical knowledge and long-term career progression
If you are customer-focused, technically curious, and looking for a long-term opportunity within a supportive and professional environment, we would love to hear from you.
Technical Advisor in Warwick employer: Elevation People Solutions
Join a well-established international business in Warwick as a Technical Advisor, where you will thrive in a supportive team environment that prioritises exceptional customer service and employee growth. With flexible working hours, hybrid options, and a structured training programme, this role offers a unique opportunity to develop your technical skills while enjoying an early finish every Friday and a competitive salary. If you are passionate about helping others and seeking a long-term career with meaningful progression, this is the perfect place for you.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Advisor in Warwick
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, make sure you can explain technical issues clearly and empathetically. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. This will demonstrate your ability to handle challenges in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Technical Advisor in Warwick
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love helping people! Share examples of your previous customer service experiences and how you’ve gone the extra mile to solve problems. We want to see that empathy and solutions-focused attitude shine through!
Highlight Your Communication Skills:Strong communication is key in this role, so make sure to showcase your listening and speaking skills in your application. Use clear and concise language, and don’t hesitate to mention any experience you have with handling complaints or resolving conflicts.
Demonstrate Your Technical Curiosity:Even if you don’t have specific technical experience, we’re looking for candidates who are curious about how things work. Mention any relevant interests or experiences that show your willingness to learn and troubleshoot issues effectively.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Elevation People Solutions
✨Know Your Customer Service Basics
Brush up on your customer service principles. Since the role is all about delivering exceptional support, be ready to discuss your previous experiences and how you handled challenging situations. Think of specific examples that showcase your empathy and problem-solving skills.
✨Familiarise Yourself with Technical Troubleshooting
Even though full training will be provided, having a basic understanding of troubleshooting techniques can set you apart. Prepare to talk about how you would approach diagnosing issues and what structured questioning you might use to get to the root of a problem.
✨Practice Active Listening
During the interview, demonstrate your listening skills by summarising what the interviewer says and asking clarifying questions. This shows that you value communication and are keen to understand customer needs, which is crucial for an After Sales Advisor.
✨Show Your Team Spirit
This role involves working closely with technical teams and engineers, so highlight any experience you have in collaborative environments. Share examples of how you've successfully worked within a team to resolve issues or improve customer satisfaction.
