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- Tasks: Manage customer bookings and keep the workshop running smoothly.
- Company: Established accident repair operation in Coventry with a supportive team.
- Benefits: Competitive salary, bonuses, pension, life insurance, and 22 days holiday.
- Why this job: Join a growing automotive business and make a real difference in customer service.
- Qualifications: Experience in automotive customer service and strong organisational skills.
- Other info: Full training provided with long-term career progression opportunities.
The predicted salary is between 24000 - 28000 £ per year.
Automotive / Accident Repair
Location: Coventry, West Midlands
Salary: £28,000 – £34,000 OTE (basic + bonus), depending on experience
Hours: Monday to Friday, 8:00am – 5:00pm, Alternate Saturdays 8:00am – 12:00pm (paid overtime)
I’m working with a busy, well-established accident repair operation in Coventry who are looking to bring in a Customer Service & Scheduling professional to support their workshop and front-end operations.
If you’ve worked in a bodyshop, accident repair centre, or automotive service environment and enjoy dealing with customers, bookings and keeping jobs running smoothly – this one’s worth a look.
What you’ll be doing day to day:
- Taking inbound calls and emails from customers, insurers and accident management companies
- Booking vehicles in for repair and managing the diary
- Keeping customers updated on progress and timescales
- Coordinating with the workshop to keep jobs moving
- Chasing authorisations and confirming appointments
- General admin and system updates (nothing too scary!)
What they’re looking for:
- Previous experience in automotive customer service, bodyshop admin, service advisor or similar
- Someone organised, calm and confident on the phone
- Comfortable juggling bookings, updates and deadlines
- Good IT skills – you don’t need to be technical, just organised
- A team player who takes pride in good customer service
What’s in it for you:
- Competitive basic salary plus bonus
- Pension and life insurance
- 22 days holiday + bank holidays
- Full training and support
- Stable role within a growing automotive business
- Long-term progression for the right person
Interested? If this sounds like something you’d enjoy, apply now and I’ll give you a call to run through the details properly and answer any questions.
Customer Service Advisor in Coventry employer: Elevation People Solutions
Contact Detail:
Elevation People Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Coventry
✨Tip Number 1
Get to know the company before your interview. Research their values, recent news, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be dealing with customers and bookings, make sure you're comfortable chatting on the phone. Try role-playing with a friend to get used to handling different scenarios.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experience where you successfully managed multiple tasks or kept things running smoothly. This will demonstrate that you can juggle bookings and updates like a pro!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Advisor in Coventry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in automotive customer service and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Organisational Skills: Since the role involves juggling bookings and keeping things running smoothly, give examples of how you've managed similar tasks in the past. We love seeing candidates who can keep their cool under pressure!
Be Personable: In your written application, let your personality shine through! We’re looking for someone who takes pride in good customer service, so don’t be afraid to show us your friendly side. A warm tone can make a big difference.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Elevation People Solutions
✨Know Your Stuff
Before the interview, brush up on your knowledge of the automotive industry and customer service best practices. Familiarise yourself with common terms used in accident repair and be ready to discuss your previous experiences in similar roles.
✨Showcase Your Organisational Skills
Since the role involves juggling bookings and managing a busy schedule, prepare examples that demonstrate your organisational abilities. Think of times when you successfully managed multiple tasks or resolved scheduling conflicts.
✨Practice Your Communication
As a Customer Service Advisor, clear communication is key. Practice answering common interview questions out loud, focusing on being calm and confident. You might even want to role-play with a friend to get comfortable with the phone-based aspects of the job.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or specific challenges they face in customer service. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
