Analyst - eBilling Support in Newcastle upon Tyne

Elevate is recruiting an Analyst to provide legal operations e-billing support for our Customer. In this role, you will be responsible for processing a high volume of invoices, applying analytical and technical skills to ensure accurate standardization and compliance, and responding promptly to queries from a variety of stakeholders. The ideal candidate will be detail-oriented, customer-focused, and committed to delivering a high standard of service in a fast-paced environment.

Specifically, the Analyst will:

• Perform legal invoice review compliance activities where needed;
• Produce legal spend reports for client, which may require data transformation/manipulation;
• Serve as an administrator and day-to-day support resource for the e-billing system;
• Support electronic invoice submission, review, processing, and troubleshooting;
• Assist with matter creation, maintenance, updates, and related billing administration;
• Manage and maintain billing rates and rate-related information within applicable systems;
• Monitor and manage billing-related inboxes, responding to questions and escalating or routing issues as appropriate;
• Partner with law firms, internal legal teams, Accounts Payable, and other stakeholders to resolve invoice and billing discrepancies;
• Support processes and workflows between e-billing and AP systems;
• Troubleshoot system and user issues and help ensure billing processes operate efficiently;
• Maintain accurate matter, vendor, invoice, and billing data;
• Assist with reporting and other legal billing or operational requests as needed;
• Support accruals and budgeting activities related to matters/legal spend;
• Vendor onboarding activities support in collaboration with procurement/AP teams;
• Use your analytical skills to identify strategic improvement opportunities;
• Extend a customer's organization to provide e-billing subject matter expertise.

Experience:

• 2-3 years of experience in legal department operations support;
• Served as an e-billing administrator for 1 or more systems in prior roles;
• Experience supporting large scale legal departments (40+ stakeholders);
• Have developed and used metrics and analytics as part of your prior roles.

Skills for success:

• Proven ability to work in a client-centric, deadline driven environment.
• Be capable of working on multiple assignments in a fast-paced environment.
• Ability to take initiative to solve problems/opportunities.

Technical skills:

• Experienced and Proficient with Microsoft Products like Excel, Word, PowerPoint, SharePoint;
• Ability to learn new Legal Tech (e.g. AP, Contract management systems, e-signature tools, e-billing, reporting automation tools like PowerBI/Tableau, using or developing AI tools).

Qualifications:

• Bachelors, Master's degree (business, finance, operations), paralegal or relevant work experience in legal operations.