At a Glance
- Tasks: Build strong relationships with VIP clients and enhance their premium experiences.
- Company: Join Elevate, a dynamic consulting firm transforming the sports and entertainment industry.
- Benefits: Enjoy a competitive salary, healthcare, pension scheme, and bonus opportunities.
- Other info: Flexible hours, office-based with exciting event-day responsibilities.
- Why this job: Be part of redefining VIP experiences in sports while driving revenue and client satisfaction.
- Qualifications: 2-3 years in sports or hospitality, with exceptional communication and organisational skills.
The predicted salary is between 40000 - 45000 £ per year.
About Elevate
Elevate is a full-service consulting firm that inspires high-performing organizations to find their limits and push past them. With expertise in brand consulting, sales strategy, data-driven insights, and talent optimization, Elevate gives its clients a competitive edge in the fight for people’s precious time and attention. Established in 2018, Elevate set out to help sports teams and leagues spark innovation and drive performance. The world of sports has transformed, standing at the convergence of media, entertainment, and consumer brands, with Elevate supporting some of the world’s most ambitious businesses across these sectors. Elevate’s proprietary technology, data sources, and software products combined with thoughtful insights and a people-centric approach give clients a 360-degree view of their customers, underpinning intelligent decision-making on marketing spend, growth strategy, and more. Our team of 700+ employees spans the globe across 20 locations worldwide. We value recruiting diverse individuals and look forward to learning more about you in the recruitment process.
Overview – VIP Account Manager, Premium Experiences
Elevate is seeking a high-performing professional to join our VIP Account Management team for a Premier League Football Club client. This role focuses on cultivating relationships within our premium experiences division, which provides some of the best VIP experiences in the world of sport. Partnering with our client, you will redefine industry standards while driving attendance and maximising revenue through building strong relationships with key VIP accounts, focusing on revenue through re-sell and strategic upselling.
Responsibilities
- Foster strong relationships with all VIP accounts through proactive outreach and on-site matchday engagement.
- Manage all VIP experience accounts, including pre-matchday communications and logistics.
- Address all VIP account inquiries and concerns with a commitment to 24-hour response times.
- Execute data-driven touchpoints in collaboration with Business Intelligence to ensure peak client satisfaction.
- Provide professional on-site presence at all home matches and relevant matchday activations.
- Manage the planning and operational delivery of premier VIP client events throughout the year.
- Maintain meticulous records within CRM to track relationship progression and ensure data integrity.
- Support the wider team with additional duties as required.
- Liaise with the club to ensure fulfilment of experiences and brief matchday hosts.
- Oversee matchday delivery of VIP experience, including liaising with club officials, catering, and guests, and post-match follow-up.
- Spearhead the execution of the re-sell and renewal strategy for assigned VIP accounts.
- Secure incremental revenue through strategic upselling and cross-selling to existing VIP accounts.
Qualifications
Education and Professional Experience
- Minimum of 2-3 years in sports/entertainment/hospitality industry experience.
- Experience managing the end-to-end guest experience from pre-event communications, on-day delivery, and post-event follow-up.
Skills and Competencies
- Proactive, results-oriented mindset with a resilient, positive attitude.
- Exceptional communication skills and a dedication to premium customer service.
- Ability to navigate shifting priorities within a high-pressure, fast-paced environment.
- Creative problem-solving skills and the ability to manage complex tasks simultaneously.
- Superior organisational skills with sharp attention to detail.
- Strong collaborative spirit and a committed work ethic.
- Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Flexibility to work varied hours, including evenings, weekends, and holidays.
Position and Benefits Details
Salary: £40,000 – £45,000 plus bonus scheme (dependent on experience). Benefits: healthcare and pension scheme.
Working Conditions
Environment: office-based with event-day and matchday responsibilities. Travel: occasional travel may be required for events or conferences.
This position is open to all qualified candidates. If you need assistance or an accommodation due to a disability in connection with the application process, you may contact us at HR@oneelevate.com. We are proud to be an equal-opportunity/veterans/disabled/LGBT employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need, without regard to race, color, religion, gender, sexual orientation, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by applicable law.
VIP Account Manager, Premium Experiences - Sports & Entertainment (North West) in Manchester employer: Elevate
Elevate is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the chance to thrive in the fast-paced world of sports and entertainment. With a focus on professional growth, our team enjoys access to diverse opportunities, competitive salaries, and comprehensive benefits, including healthcare and a pension scheme. Located in the vibrant North West, Elevate empowers its staff to redefine industry standards while building meaningful relationships with clients and delivering unparalleled VIP experiences.
StudySmarter Expert Advice🤫
We think this is how you could land VIP Account Manager, Premium Experiences - Sports & Entertainment (North West) in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the sports and entertainment industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to potential contacts. You never know who might help you land that VIP Account Manager role!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers or clients, let your passion for sports and customer service shine through. Be engaging and memorable – it’s all about building those strong relationships that Elevate values.
✨Tip Number 3
Be proactive! If you’re eyeing a specific company like Elevate, don’t wait for job openings. Reach out directly, express your interest, and ask about potential opportunities. A little initiative can go a long way in making a great impression.
✨Tip Number 4
Stay organised and follow up! After meeting someone or attending an event, send a quick thank-you note or message. Keep track of your connections and maintain those relationships. It shows you care and keeps you top of mind when opportunities arise.
We think you need these skills to ace VIP Account Manager, Premium Experiences - Sports & Entertainment (North West) in Manchester
Some tips for your application 🫡
Show Your Passion for Sports & Entertainment:When writing your application, let your love for sports and entertainment shine through! Share any relevant experiences or stories that highlight your enthusiasm for the industry. We want to see how you connect with our mission at Elevate.
Tailor Your Application:Make sure to customise your CV and cover letter for the VIP Account Manager role. Highlight your experience in managing client relationships and delivering exceptional customer service. We’re looking for someone who can really resonate with our premium experiences division.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re serious about joining our team at Elevate!
How to prepare for a job interview at Elevate
✨Know Your VIPs
Before the interview, research the key VIP accounts Elevate manages. Understand their needs and preferences, and think about how you can enhance their experiences. This will show your proactive approach and genuine interest in the role.
✨Showcase Your Communication Skills
As a VIP Account Manager, exceptional communication is crucial. Prepare to discuss examples of how you've successfully managed client relationships in the past. Highlight your ability to address inquiries promptly and maintain a high level of customer service.
✨Demonstrate Problem-Solving Abilities
Be ready to share specific instances where you've navigated challenges in a fast-paced environment. Discuss how you creatively solved problems while managing multiple tasks, as this role requires a strong ability to adapt and think on your feet.
✨Familiarise Yourself with Data-Driven Insights
Since the role involves executing data-driven touchpoints, brush up on how data can inform client satisfaction strategies. Be prepared to discuss how you've used data in previous roles to enhance guest experiences or drive revenue.
