At a Glance
- Tasks: Build strong relationships with VIP clients and deliver unforgettable matchday experiences.
- Company: Join Elevate, a dynamic consulting firm transforming the sports industry.
- Benefits: Competitive salary, bonus scheme, healthcare, and pension plan.
- Other info: Flexible hours, inclusive culture, and opportunities for career growth.
- Why this job: Be part of redefining premium experiences in sports while driving revenue.
- Qualifications: 2-3 years in sports or hospitality, exceptional communication, and customer service skills.
The predicted salary is between 40000 - 45000 £ per year.
ABOUT ELEVATE: Elevate is a full-service consulting firm that inspires high-performing organizations to find their limits and push past them. With expertise in brand consulting, sales strategy, data-driven insights, and talent optimization, Elevate gives its clients a competitive edge in the fight for people’s precious time and attention. Established in 2018, Elevate set out to help sports teams and leagues spark innovation and drive performance. In the years since, the world of sports has transformed, today standing at the convergence of media, entertainment, and consumer brands, with Elevate supporting some of the world’s most ambitious businesses across these sectors.
OVERVIEW - VIP ACCOUNT MANAGER, PREMIUM EXPERIENCES Elevate is seeking a high-performing professional to join our VIP Account Management team for a Premier League Football Club client, dedicated to cultivating relationships within our premium experiences division, which provides some of the best VIP experiences on offer in the world of sport. In partnership with our client, this initiative offers a unique opportunity to redefine industry standards while driving attendance and maximising revenue. The role involves building strong relationships with clients and looking after them on matchdays, working with our partner to deliver the experiences.
The individual will be pivotal in cultivating sophisticated, long-term relationships with an assigned portfolio of key VIP accounts, focusing on maximising revenue through re-sell and strategic upselling.
RESPONSIBILITIES
- Foster strong relationships with all VIP accounts through proactive outreach and on-site matchday engagement.
- Manage all VIP experience accounts, including pre-matchday communications and logistics.
- Address all VIP account inquiries and concerns with a commitment to 24-hour response times.
- Execute data-driven touchpoints in collaboration with Business Intelligence to ensure peak client satisfaction.
- Provide professional on-site presence at all home matches and relevant matchday activations.
- Manage the planning and operational delivery of premier VIP client events throughout the year.
- Maintain meticulous records within CRM to track relationship progression and ensure data integrity.
- Support the wider team with additional duties as required.
- Liaise with the club to ensure fulfilment of experiences and brief matchday hosts.
- Oversee matchday delivery of VIP experience, including liaising with club officials, catering, and guests, and post-match follow-up.
- Spearhead the execution of the re-sell and renewal strategy for assigned VIP accounts.
- Secure incremental revenue through strategic upselling and cross-selling to existing VIP accounts.
QUALIFICATIONS
Prospective candidates must demonstrate the ability to perform essential duties with excellence. Reasonable accommodations will be provided to support individuals with disabilities in meeting these requirements.
A. Education and Professional Experience
- Minimum of 2-3 years in sports/entertainment/hospitality industry experience.
- Experience managing the end-to-end guest experience from communications pre-event, on day delivery and post event follow up.
B. Skills and Competencies
- Proactive, results-oriented mindset with a resilient, positive attitude.
- Exceptional communication skills and a dedication to premium customer service.
- Ability to navigate shifting priorities within a high-pressure, fast-paced environment.
- Creative problem-solving skills and the ability to manage complex tasks simultaneously.
- Superior organisational skills with sharp attention to detail.
- Strong collaborative spirit and a committed work ethic.
- Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Flexibility to work varied hours, including evenings, weekends, and holidays.
POSITION AND BENEFITS DETAILS
Salary: £40,000 - £45,000 plus bonus scheme (dependent on experience)
Benefits: Including healthcare and pension scheme
WORKING CONDITIONS
Environment: Office-based with event-day and matchday responsibilities.
Travel: Occasional travel may be required for events or conferences.
This position is open to all qualified candidates. If you need assistance or an accommodation due to a disability in connection with the application process, you may contact us at [email protected]
We are proud to be an equal opportunity/veterans/disabled/LGBT employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need, without regard to race, color, religion, gender, sexual orientation, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by applicable law.
VIP Account Manager, Premium Experiences in Manchester employer: Elevate
Elevate is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the chance to thrive in a fast-paced environment while working with some of the most prestigious clients in the sports industry. With a strong emphasis on professional growth, Elevate provides ample opportunities for career advancement, alongside competitive benefits such as healthcare and a pension scheme. Located at the heart of the sports and entertainment sector, employees can enjoy unique experiences and networking opportunities that come with being part of a leading consulting firm.
StudySmarter Expert Advice🤫
We think this is how you could land VIP Account Manager, Premium Experiences in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the sports and hospitality industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to potential contacts. You never know who might help you land that VIP Account Manager role!
✨Tip Number 2
Show your passion for premium experiences! When you get the chance to chat with someone from Elevate or at an event, make sure to express your enthusiasm for creating unforgettable moments for clients. Share any relevant experiences you've had that showcase your skills in managing high-profile accounts.
✨Tip Number 3
Be proactive in your follow-ups! After meeting someone or having an interview, send a quick thank-you note or message. This not only shows your appreciation but also keeps you fresh in their minds. Plus, it’s a great way to demonstrate your commitment to excellent customer service.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative to apply directly. It shows you're serious about joining the Elevate team. Plus, you’ll find all the details you need about the role and our company culture right there!
We think you need these skills to ace VIP Account Manager, Premium Experiences in Manchester
Some tips for your application 🫡
Show Your Passion for Sports:When writing your application, let your love for sports shine through! Mention any relevant experiences or events that have inspired you to work in this industry. We want to see your enthusiasm for creating unforgettable VIP experiences.
Tailor Your Application:Make sure to customise your CV and cover letter for the VIP Account Manager role. Highlight your experience in managing client relationships and delivering exceptional service. We appreciate candidates who take the time to align their skills with our needs!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. We’re looking for clarity in your communication, so make sure your key achievements stand out!
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right people quickly. Plus, you can explore more about Elevate and what we do while you're there!
How to prepare for a job interview at Elevate
✨Know Your VIPs
Before the interview, research the Premier League Football Club and its VIP experiences. Understand their clientele and what makes their offerings unique. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a VIP Account Manager, exceptional communication is key. Prepare examples of how you've successfully managed client relationships in the past. Be ready to discuss how you handle inquiries and concerns, especially under pressure.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've had to creatively solve problems in a fast-paced environment. Elevate values proactive, results-oriented individuals, so be prepared to share how you’ve navigated challenges and delivered outstanding service.
✨Highlight Your Organisational Skills
With responsibilities ranging from pre-matchday communications to on-site event management, organisation is crucial. Bring examples of how you've maintained meticulous records or managed multiple tasks simultaneously, showcasing your attention to detail.
