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For Companies At a Glance
- Tasks: Connect with prospects, build relationships, and identify customer needs for top companies.
- Company: Join ELEVATE, a dynamic team focused on growth and innovation.
- Benefits: Inclusive culture, personal development, and a supportive work environment.
- Other info: Embrace your individuality in a diverse and vibrant workplace.
- Why this job: Make an impact by helping prestigious clients grow and succeed.
- Qualifications: Fluent in German and English, with strong communication and relationship-building skills.
The predicted salary is between 30000 - 40000 £ per year.
The CONCEIRGE team is at the forefront of ELEVATE’s vision for helping companies grow. We are a lead qualification team that takes inbound and outbound leads for Fortune 500 clients. We validate inquiries, route opportunities to respective departments, and report the effectiveness of Digital Marketing successes to its clients. This collective strategy between Sales and Marketing teams turns potential interest into customers. ELEVATE’s CONCEIRGE team are knowledgeable professionals that are customer-centric and sales-driven. We value teamwork, creativity, innovation, and flawless execution. We are thinkers, doers, storytellers, and problem solvers. Above all, we live by core timeless principles that cannot be trained and constantly deliver results.
The ELEVATE CONCEIRGE Lead Development Representative is responsible for answering inbound leads from various sources, working to foster the relationship, and determining the specific needs of each customer on behalf of the world’s largest and most prestigious companies. This individual will provide a crucial link to connect with prospects, build rapport, gather information, and identify opportunities that meet the minimum qualification criteria for our customer sales teams. You will work closely with a project manager to execute personalized telephone and email outreach, on a range of commercial real estate solutions and products. This role requires a passion to continually demonstrate the ability to exceed expectations and deliver above-average results for our customers.
Key Responsibilities
- Answer incoming calls following a calling guide that ensures a consistent customer experience
- Answer incoming written support tickets through a customer service platform
- Make outbound calls to inbound inquiries either to return missed calls or left voicemails
- Route all qualified leads via email following a template based on pre-defined routing rules
- Log results of all qualified leads into a Client Relationship Management (CRM) platform
- Consistently maintain communications with the team supervisor and provide reporting of any abnormality in volumes of inquiries, platforms used, or responses received
- Deliver seamless and consistent experience for the customer
Who you are
You are a skilled and charming Lead Development Representative with excellent verbal and written communication, that enjoys helping people get to the best solution to their needs in the most efficient and pleasant manner. Native German language is mandatory. Fluent English for training and coaching.
- Empathetic, supportive, encouraging, and nurturing disposition
- Strong interpersonal, relationship-building, and listening skills, with a natural, effective conversation style
- Exceptional oral and written skills
- Good organizational skills, with attention to detail, accuracy, and accountability
- Energy and passion for delivering results with the agreed SLAs
- Hunger for knowledge and learning of new products, services, and business
- A 'can-do', flexible, and proactive approach to resolving problems and demands
- Strong relationship-building skills and a commitment to customer service are required
- Strong organization and time management skills are critical
- Strong logic and analytical approach to solving challenges
You will have held prior roles and have experience in:
- Working within a call center and providing superior customer service outcomes
- The ability to rapidly understand customer objectives and value propositions
Who you will work with
Our team works with the world’s most prestigious and forward-thinking companies to help them grow by jumping the curve! Our customer base is diverse, from technology to professional services, to commercial real estate. We work closely with our customer sales, marketing, and digital teams to help them launch into new markets, new geographies, and new products. What we do impacts them greatly, their companies, their goals, and their successes. We take that seriously.
Why ELEVATE?
At our core, we have a team of outstanding, smart, and passionate people, who care about getting the best out of each other. Our people are our number one priority; we take the time to recruit the brightest minds in the business and invest greatly in their development, making sure they constantly progress. Our ethos is, as ever brutally simple – we hire for the skills that cannot be trained and if you look after your people, then the work will be exceptional. Ultimately, we are many individuals, many cultures, many specialisms. One core, one team, one adventure.
Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us!
www.thinkelevate.com
Lead Development Representative employer: Elevate
Contact Detail:
Elevate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Development Representative
✨Tip Number 1
Get to know the company inside out! Research ELEVATE and its CONCEIRGE team. Understand their values, mission, and the services they offer. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! You’ll need to be charming and articulate when speaking with potential customers. Role-play with a friend or in front of a mirror to refine your communication skills and ensure you can handle any questions that come your way.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider knowledge and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s an interview or a networking event, send a thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role!
We think you need these skills to ace Lead Development Representative
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of charm and creativity into your writing. Remember, we value individuality and want to know what makes you unique.
Tailor Your Application: Make sure to tailor your application specifically for the Lead Development Representative role. Highlight your relevant experience and skills that align with our customer-centric approach. This shows us that you understand what we’re looking for and how you can contribute.
Be Clear and Concise: While we love a good story, clarity is key! Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read and understand your qualifications and experiences quickly.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at Elevate
✨Know Your Product Inside Out
Before the interview, make sure you understand the commercial real estate solutions and products ELEVATE offers. Familiarise yourself with their services and how they help clients grow. This will not only show your enthusiasm but also allow you to speak confidently about how you can contribute.
✨Practice Your Communication Skills
As a Lead Development Representative, excellent verbal and written communication is key. Practice answering common interview questions in both German and English. You might even want to role-play with a friend to simulate the interview environment and refine your conversation style.
✨Showcase Your Customer-Centric Approach
Prepare examples from your past experiences where you demonstrated empathy and problem-solving skills. Highlight situations where you went above and beyond for a customer, as this aligns perfectly with ELEVATE's values of being customer-centric and results-driven.
✨Be Ready to Discuss Teamwork
ELEVATE values teamwork and collaboration. Think of instances where you worked effectively within a team, especially in a call centre or customer service setting. Be prepared to discuss how you contributed to team goals and supported your colleagues, as this will resonate well with their culture.