At a Glance
- Tasks: Manage a portfolio of 1,000 business accounts and build strong customer relationships.
- Company: Join Elevate Group, a dynamic company in the heart of Manchester.
- Benefits: Enjoy competitive salary, private healthcare, and unique perks like birthday off and wedding bonus.
- Other info: Flexible hybrid role with excellent career development opportunities.
- Why this job: Make a real impact by driving customer retention and growth in a supportive environment.
- Qualifications: Experience in account management and strong communication skills are essential.
The predicted salary is between 30000 - 35000 £ per year.
We’re looking for an experienced and commercially minded Account Manager to join our Sales & Marketing team and take ownership of a high-volume portfolio of business customers. This is a key role focused on two things: building strong, long-lasting customer relationships and driving retention and growth across your account base. Managing a portfolio of approximately 1,000 accounts, you’ll use customer insight, segmentation and CRM data to make sure you’re focusing your time where it will have the greatest impact. You’ll proactively identify customers who may be a churn risk, plan ahead for renewals and uncover opportunities where additional Elevate services could genuinely support a customer’s business and IT objectives. You’ll be comfortable balancing the day-to-day needs of a busy account base with more commercially focused conversations around renewals, cross-sell and upsell opportunities. You’ll also work closely with colleagues across New Business and Service Delivery to ensure customers receive a great experience from the point they join Elevate and throughout their relationship with us. This is a hybrid role, and you’ll need to be within commutable distance of our Manchester HQ.
What you'll be doing:
- Manage and develop a high-volume portfolio of business customers, building strong and lasting relationships.
- Proactively manage customer retention and renewals, identifying and addressing potential churn risks.
- Understand customers' business and IT needs and identify appropriate opportunities to introduce additional Elevate services.
- Deliver against agreed NRR, MRR and retention targets through effective account management, upselling and cross-selling.
- Use Salesforce and customer data to prioritise activity, manage opportunities and maintain accurate forecasts.
- Develop account plans for key customers, identifying needs, risks and opportunities for growth.
- Work closely with New Business and Service Delivery to provide a seamless customer experience.
About you:
- Proven experience in account management or relationship-based sales, with responsibility for revenue, retention or growth targets.
- Experience managing a large customer portfolio and effectively prioritising activity.
- Strong experience using Salesforce or a similar CRM to manage customers, pipeline and forecasting.
- Experience of customer renewals, retention and identifying upsell and cross-sell opportunities.
- Strong commercial awareness and confidence using customer data to identify risks and opportunities.
- Excellent relationship-building, communication and customer service skills.
- A proactive, organised and self-motivated approach, with the ability to manage competing priorities.
Experience within IT, networking, managed services or telecoms would be an advantage, as would previous experience developing ROI/business cases for technology or service solutions. The role is predominantly Monday to Friday; however, some flexibility will be required to attend occasional customer or industry events outside normal working hours, which may include overnight stays.
What you'll get in return:
- It's all about you - We believe that taking care of yourself is truly important and allows you to perform at your very best. Joining the Elevate Group, we will award you with your very own birthday off, day off to move house, £500 Wedding bonus + day off and £500 Baby bonus for those special life events!
- Perks at work - Whether it be our Manchester (Northern Quarter) or any other locations, we hold free monthly breakfasts and team socials to celebrate and bring our people together!
- Holidays - 25 days annual leave, along with Bank Holidays. If that's not enough, you also have the option to purchase 5 additional days per year!
- Healthcare - Free Private Healthcare for yourself and you can add your family at a discounted rate!
- Gift Day - Christmas has come early as we award every colleague an Elevate Gift Day day giving you the chance to get your last minute prep done or to kick back and relax!
- Pension/Life Assurance - We have a contributory pension scheme which is a salary sacrificed along with life assurance which is 4x your basic salary.
- Wellbeing - You will have a paid leave day that is completely for you. The aim of the day is to look after your well-being. This day can be spent doing anything that makes you happy and relaxed, whether this is a duvet day, a spa day, walking in the fresh air, shopping, watching a box set or spending time with family - this is completely your choice.
Account Manager employer: Elevate
Join a leading global technology company that values innovation and collaboration, offering a dynamic work culture where your expertise in employment law will be pivotal. With a strong commitment to employee development, you will have access to growth opportunities and the chance to work on diverse legal challenges across EMEA and beyond. Enjoy the unique advantage of being part of a forward-thinking team that prioritises work-life balance and fosters a supportive environment for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Account Manager at Elevate, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Elevate. Tailor your message to explain why you’re drawn to them and how you can contribute as a Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Elevate:When writing your cover letter, make sure to tailor your message specifically for Elevate. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Elevate
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Elevate that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Elevate that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Elevate’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
