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For Companies At a Glance
- Tasks: Provide hands-on IT support for desktops, laptops, and mobile devices in a dynamic environment.
- Company: A growing IT Services business with a focus on onsite support.
- Benefits: Competitive salary, career growth, and a vibrant work culture.
- Other info: Join a fast-paced team and enjoy varied challenges every day.
- Why this job: Be the go-to tech hero, solving real problems and making a difference daily.
- Qualifications: Experience with Microsoft 365 and strong troubleshooting skills.
The predicted salary is between 28000 - 32000 £ per year.
A growing IT Services business is looking for an IT Support Technician to support one of their customer environments based in Wembley. This is a user-facing role suited to someone who enjoys being hands-on, visible and embedded within the customer environment rather than sitting behind a remote service desk all day. You will be the go-to person onsite for day-to-day support, working closely with end users while also collaborating with the wider technical team. The environment is fast-moving and varied, so this role suits someone who is proactive, personable and comfortable taking ownership of issues from start to finish.
Responsibilities
- Providing onsite IT support across desktops, laptops and mobile devices
- Supporting Microsoft 365 technologies including Outlook, Teams and SharePoint
- Troubleshooting hardware, software and connectivity issues
- Managing users and devices across Active Directory / Entra ID
- Escalating more complex issues where required whilst remaining the onsite point of contact
- Assisting with onboarding, moves and general user support
Technical Requirements
- Windows Servers
- Microsoft 365 Azure / Entra ID
- Network Troubleshooting
- Intune / Autopilot
- AV / meeting room support
This is a strong opportunity to join a growing IT Services business that is continuing to expand its onsite support offering across multiple customer environments.
Location: Wembley, Middlesex
Salary: £28,000 - £32,000 per year
Job type: Permanent
Posted: 06/05/2026
IT Support Technician in Wembley employer: Elevate Technology Group
Contact Detail:
Elevate Technology Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Wembley
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with customers and employees. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since this role is all about hands-on support, be ready to demonstrate your problem-solving abilities. Think of common IT issues and how you would resolve them, so you can impress during the interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company. They might share valuable insights that could give you an edge in your application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace IT Support Technician in Wembley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Technician role. Highlight your hands-on experience and any relevant technical skills, especially with Microsoft 365 and troubleshooting.
Craft a Personal Cover Letter: Use your cover letter to show us your personality! Explain why you’re excited about this role and how your proactive approach makes you a great fit for our fast-moving environment.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've taken ownership of issues in the past. We love seeing candidates who can troubleshoot effectively and communicate well with users.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Elevate Technology Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Servers, Microsoft 365, and network troubleshooting. Be ready to discuss how you've used these technologies in past roles or projects. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Show Off Your People Skills
Since this role is user-facing, it's crucial to demonstrate your interpersonal skills. Prepare examples of how you've successfully communicated with end users or resolved conflicts. Being personable and approachable can set you apart from other candidates.
✨Be Proactive in Problem-Solving
The environment is fast-moving, so highlight your ability to take ownership of issues. Share specific instances where you identified a problem and took the initiative to resolve it without waiting for direction. This shows that you can thrive in a dynamic setting.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s IT environment and team dynamics. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your work style. Asking about their approach to onboarding and user support can be particularly relevant.