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- Tasks: Lead a dynamic helpdesk team and tackle complex technical challenges.
- Company: Join a growing Managed Service Provider in Sheffield with a supportive culture.
- Benefits: Enjoy a competitive salary, 30 days holiday, private healthcare, and pension.
- Other info: Great opportunity for career growth in a fast-paced tech environment.
- Why this job: Make a real impact by driving service improvements and mentoring your team.
- Qualifications: Strong technical expertise in MSP environments and leadership experience preferred.
The predicted salary is between 30000 - 35000 £ per year.
Location: Sheffield, South Yorkshire
Salary: £30,000 - £35,000 PLUS 30 Days Holiday (rising with service), Vendor Certifications, Private Pension, Private Healthcare
We are looking for an IT Helpdesk Team Lead to join a growing Managed Service Provider (MSP) in Sheffield. This is a great opportunity for someone with strong technical expertise and leadership skills to manage a team, drive service improvements, and ensure high-quality support for clients.
Responsibilities
- Lead and mentor the helpdesk team, ensuring efficient issue resolution
- Act as an escalation point for complex technical issues
- Oversee daily operations of the helpdesk and maintain SLAs
- Provide hands‑on technical support both remotely and onsite when required
- Manage ticketing systems and drive process improvements
- Assist with onboarding new clients and implementing IT solutions
- Maintain documentation and ensure compliance with IT policies
Requirements
- Experience in an MSP environment is essential
- Strong knowledge of Windows Server, Microsoft 365, and Entra ID
- Experience with networking technologies (firewalls, switches, VPNs)
- Familiarity with virtualization (VMware, Hyper‑V)
- Excellent problem-solving and customer service skills
- Previous experience leading or mentoring a team is a plus
If you have the technical expertise and leadership skills to excel in this role, apply now for immediate consideration and interview.
Helpdesk Team Lead in Sheffield employer: Elevate Technology Group
Contact Detail:
Elevate Technology Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Team Lead in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those in Managed Service Providers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your technical expertise and leadership experience. This can really set you apart during interviews and give you a chance to shine.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable answering common questions. Focus on showcasing your problem-solving skills and customer service experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Helpdesk Team Lead in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in an MSP environment and showcases your technical skills. We want to see how your background aligns with the role of Helpdesk Team Lead, so don’t hold back on those relevant details!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your leadership experience and how you’ve driven service improvements in the past. We love a good story!
Show Off Your Technical Skills: In your application, be sure to mention your expertise with Windows Server, Microsoft 365, and networking technologies. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Elevate Technology Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, Microsoft 365, and networking technologies. Be ready to discuss specific scenarios where you've solved complex issues, as this will show your expertise and problem-solving skills.
✨Showcase Your Leadership Skills
Prepare examples of how you've led or mentored a team in the past. Think about situations where you improved service delivery or resolved conflicts. This will demonstrate your capability to manage and inspire a helpdesk team effectively.
✨Understand the Company Culture
Research the Managed Service Provider you're interviewing with. Understand their values and how they approach client support. Tailor your answers to reflect how you can contribute to their culture and drive service improvements.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their current challenges, team dynamics, or future projects. It shows your genuine interest in the role and helps you assess if it's the right fit for you.