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- Tasks: Resolve high-priority IT issues and guide junior engineers in a dynamic environment.
- Company: Leading accredited MSP in Central London with a skilled Service Desk team.
- Benefits: Competitive salary, 28 days holiday, paid certifications, healthcare, and hybrid working.
- Why this job: Join a collaborative team and make a real impact on critical IT solutions.
- Qualifications: 3+ years in an MSP, strong troubleshooting skills, and excellent communication.
- Other info: Opportunity for career growth in a fast-paced tech environment.
The predicted salary is between 45000 - 50000 £ per year.
Location: Oxford Circus, Central London
Salary: £45,000 - £50,000 Plus 28 Days Holiday, Paid Certifications/Qualifications, Healthcare, Hybrid Working and more
A leading, accredited MSP in Central London with a highly skilled Service Desk is looking for a Senior IT Engineer (3rd Line) to join their team. They support a broad client base and operate a structured escalation function for P1 and P2 incidents.
You will join as a senior escalation point on the Service Desk, working closely with the Service Desk Manager, Escalations Team Leader and other senior engineers to ensure business critical issues are resolved quickly and properly. This is a hands‑on 3rd line role, with responsibility for both resolution and technical guidance to 2nd line engineers.
Key Responsibilities- Own and resolve high priority (P1/P2) escalations
- Troubleshoot across Microsoft cloud, servers, virtualisation and networking
- Support and guide 2nd line engineers on complex issues
- Manage tickets and communication via ConnectWise
- Work with third parties and senior stakeholders to reach resolution
- Microsoft 365 including Exchange Online, SharePoint and Teams
- Windows Server administration and troubleshooting
- VMware and Hyper‑V virtualisation platforms
- Active Directory, Group Policy and Entra ID
- Networking fundamentals including firewalls, switching and connectivity
- 3+ years experience in an MSP, ideally in 3rd line or senior 2nd line escalation
- Strong troubleshooting ability and calm under pressure
- Strong stakeholder communication (internal and external)
- ITSM/MSP tooling experience
Senior Information Technology Engineer employer: Elevate Technology Group
Contact Detail:
Elevate Technology Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Information Technology Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with other IT professionals. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in IT. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to Microsoft 365, VMware, and networking. Practise explaining complex issues simply, as you'll need to communicate effectively with both technical and non-technical stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Information Technology Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your 3+ years in an MSP and any specific technologies like Microsoft 365 or VMware that you’ve worked with.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Senior IT Engineer role. Share specific examples of how you've resolved high priority escalations or guided junior engineers in the past.
Showcase Your Troubleshooting Skills: In your application, don’t forget to mention your strong troubleshooting abilities. We want to see how you handle pressure and complex issues, so share relevant experiences that demonstrate this.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Elevate Technology Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows Server, and virtualisation platforms like VMware and Hyper-V. Be ready to discuss specific troubleshooting scenarios you've faced and how you resolved them, as this will show your hands-on experience.
✨Showcase Your Communication Skills
Since you'll be working closely with both 2nd line engineers and senior stakeholders, it's crucial to demonstrate your ability to communicate complex technical issues clearly. Prepare examples of how you've effectively communicated in past roles, especially during high-pressure situations.
✨Familiarise Yourself with ITSM Tools
Get comfortable with ConnectWise or similar ITSM tools before the interview. Being able to discuss how you've managed tickets and escalations using these tools will give you an edge and show that you're ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills under pressure. Think of a few challenging incidents you've handled, particularly P1/P2 escalations, and be ready to walk through your thought process and the steps you took to resolve them.