At a Glance
- Tasks: Lead a dynamic technical team and ensure top-notch IT support for clients.
- Company: Established Managed Services business in Middlewich with a focus on growth.
- Benefits: Up to £50,000 salary, performance bonus, 33 days holiday, and free parking.
- Other info: Direct access to the Managing Director and opportunities for career development.
- Why this job: Take ownership of tech operations while staying hands-on with innovative solutions.
- Qualifications: Experience in MSP environments and strong leadership skills required.
The predicted salary is between 42750 - 52250 £ per year.
Location: Middlewich, Cheshire
Salary: Up to £50,000 + £6,000 Performance Bonus
Benefits: Pension, Free Parking, 33 Days Holiday, Mileage / Company Vehicle Access
We’re looking for an experienced IT Manager to join an established Managed Services business in Middlewich, taking responsibility for the technical team and the delivery of IT support, projects and managed services across its customer base. This is a hands-on leadership position combining people management, service delivery, customer engagement and technical oversight. You’ll report directly to the Managing Director and play a key role in developing the technical function as the business continues to grow.
The Role
As IT Manager, you’ll take ownership of day-to-day technical operations, ensuring customers receive a consistently high level of service while developing and supporting the engineers within the team. Previous experience working within a Managed Service Provider (MSP) environment is essential.
You’ll Be Responsible For:
- Leading, managing and developing the technical team
- Conducting one-to-ones and appraisals, as well as supporting recruitment and onboarding
- Taking ownership of service delivery and ensuring SLA commitments are achieved
- Managing workloads and allocating engineering resources across support and project requirements
- Acting as a senior escalation point for complex technical issues
- Remaining technically involved and providing hands-on escalated support when required
The position goes beyond simply managing a support desk. You’ll have responsibility across the technical team, customer relationships, service performance and delivery of IT service.
Experience:
- Strong experience within an MSP or Managed IT Services environment
- Previous experience leading, mentoring or managing technical engineers
- A strong technical background across IT support and infrastructure
- Experience with managed service tools such as Kaseya, Autotask or equivalent
- Experience working with PSA, ticketing and RMM platforms
- An understanding of SLAs, service performance and operational KPIs
- Confidence communicating directly with business owners and senior stakeholders
- Strong customer-facing and presentation skills
- The ability to manage technical escalations and customer expectations
Microsoft Modern Workplace, Azure, Cisco or similar vendor certifications would be advantageous.
Why Apply?
This is an opportunity to take genuine ownership of an established technical function rather than stepping into a purely administrative management role. You’ll remain close to the technology while having responsibility for people, customers and service delivery, with direct access to the Managing Director and the opportunity to influence how the technical operation develops.
IT Manager in Middlewich employer: Elevate Technology Group
Elevate Technology Group is an exceptional employer, offering a dynamic work environment in Wembley where innovation and collaboration thrive. Employees benefit from hands-on experience with cutting-edge Microsoft 365 tools, alongside ample opportunities for professional growth and development within a supportive team culture. Join us to make a meaningful impact while enjoying a rewarding career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land IT Manager in Middlewich
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Elevate Technology Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Elevate Technology Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Elevate Technology Group!
✨Direct Apply to Elevate Technology Group
Let's not forget to apply directly through the Elevate Technology Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Manager in Middlewich
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Elevate Technology Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Elevate Technology Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Elevate Technology Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
