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- Tasks: Resolve high-priority tech issues and guide junior engineers in a dynamic environment.
- Company: Leading MSP in Central London with a collaborative and skilled team.
- Benefits: Competitive salary, 28 days holiday, paid certifications, healthcare, and hybrid work.
- Other info: Opportunity for career growth in a fast-paced tech environment.
- Why this job: Join a hands-on role and make a real impact on critical business operations.
- Qualifications: 3+ years in MSP, strong troubleshooting skills, and excellent communication.
The predicted salary is between 45000 - 50000 £ per year.
A leading, accredited MSP in Central London with a skilled Service Desk, supporting a broad client base and a structured escalation function for P1 and P2 incidents. You will join as a senior escalation point on the Service Desk, working closely with the Service Desk Manager, Escalations Team Leader and other senior engineers to ensure business critical issues are resolved quickly and properly. This is a hands-on 3rd line role with responsibility for both resolution and technical guidance to 2nd line engineers.
Responsibilities
- Own and resolve high priority (P1/P2) escalations
- Troubleshoot across Microsoft cloud, servers, virtualisation and networking
- Support and guide 2nd line engineers on complex issues
- Manage tickets and communication via ConnectWise
- Work with third parties and senior stakeholders to reach resolution
Core Technologies
- Microsoft 365 including Exchange Online, SharePoint and Teams
- Microsoft Azure (IaaS, networking, identity)
- Windows Server administration and troubleshooting
- VMware and Hyper-V virtualisation platforms
- Active Directory, Group Policy and Entra ID
- Networking fundamentals including firewalls, switching and connectivity
What They’re Looking For
- 3+ years experience in an MSP, ideally in 3rd line or senior 2nd line escalation
- Strong troubleshooting ability and calm under pressure
- Strong stakeholder communication (internal and external)
- ITSM/MSP tooling experience
Location & Benefits
Location: Central London. Salary: £45,000 - £50,000 per year. Job type: Permanent. Hybrid working.
3rd Line Support Engineer in London employer: Elevate Technology Group
Contact Detail:
Elevate Technology Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer in London
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with other professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Consider creating a personal project or contributing to open-source software that showcases your troubleshooting abilities and knowledge of Microsoft technologies. This can really make you stand out during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on your technical knowledge, especially around P1/P2 incident management and the core technologies mentioned in the job description. Practice explaining complex issues clearly and calmly.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your application and get noticed by hiring managers. Plus, it’s the best way to stay updated on new opportunities.
We think you need these skills to ace 3rd Line Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 3rd line support and the specific technologies mentioned in the job description. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team and how your past experiences have prepared you for this role. Keep it engaging and relevant!
Show Off Your Troubleshooting Skills: In your application, don’t forget to mention specific examples of how you've resolved high-priority issues in the past. We love seeing real-life scenarios that demonstrate your problem-solving abilities!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Elevate Technology Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and the other core technologies mentioned in the job description. Be ready to discuss specific troubleshooting scenarios you've faced and how you resolved them, as this will show your hands-on experience.
✨Showcase Your Communication Skills
Since strong stakeholder communication is key for this role, prepare examples of how you've effectively communicated with both technical and non-technical stakeholders. Think about times when you had to explain complex issues clearly and concisely.
✨Demonstrate Your Problem-Solving Approach
Be prepared to walk through your thought process when tackling high-priority escalations. Interviewers will want to see how you approach problems, so consider using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Familiarise Yourself with ITSM Tools
Since the role involves managing tickets via ConnectWise, it’s a good idea to familiarise yourself with this tool or similar ITSM platforms. If you have experience with ticketing systems, be ready to discuss how you’ve used them to manage incidents efficiently.