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For Companies At a Glance
- Tasks: Resolve high-priority IT issues and guide junior engineers in a dynamic environment.
- Company: Leading MSP in Central London with a skilled Service Desk team.
- Benefits: Competitive salary, 28 days holiday, paid certifications, healthcare, and hybrid working.
- Why this job: Join a collaborative team and make a real impact on client IT solutions.
- Qualifications: 3+ years in IT support, strong troubleshooting skills, and excellent communication.
- Other info: Opportunity for career growth in a fast-paced tech environment.
The predicted salary is between 45000 - 50000 £ per year.
A leading, accredited MSP in Central London with a highly skilled Service Desk are looking for a Senior IT Support Engineer to join their team. They support a broad client base and run a structured escalation function for P1 and P2 incidents.
You will join as a senior escalation point on the Service Desk, working closely with the Service Desk Manager, Escalations Team Leader and other senior engineers to ensure business critical issues are resolved quickly and properly. This is a hands-on 3rd line role, with responsibility for both resolution and technical guidance to 2nd line engineers.
Key Responsibilities:- Own and resolve high priority (P1/P2) escalations
- Troubleshoot across Microsoft cloud, servers, virtualisation and networking
- Support and guide 2nd line engineers on complex issues
- Manage tickets and communication via ConnectWise
- Work with third parties and senior stakeholders to reach resolution
- Microsoft 365 including Exchange Online, SharePoint and Teams
- Microsoft Azure (IaaS, networking, identity)
- VMware and Hyper-V virtualisation platforms
- Active Directory, Group Policy and Entra ID
- Networking fundamentals including firewalls, switching and connectivity
- 3+ years experience in an MSP, ideally in 3rd line or senior 2nd line escalation
- Strong troubleshooting ability and calm under pressure
- Strong stakeholder communication (internal and external)
- ITSM/MSP tooling experience
Senior IT Support Engineer employer: Elevate Technology Group Ltd
Contact Detail:
Elevate Technology Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with other IT professionals. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software that showcases your troubleshooting abilities and knowledge of Microsoft 365, Azure, or networking. This can be a great conversation starter during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on your technical knowledge and be ready to discuss how you've handled high-pressure situations or resolved complex issues in the past. We want to see your calm under pressure!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Don’t forget to tailor your CV to highlight your experience with MSPs and 3rd line support!
We think you need these skills to ace Senior IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Support Engineer role. Highlight your experience with Microsoft 365, Azure, and any relevant MSP experience. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific projects or experiences that relate to the key responsibilities in the job description.
Show Off Your Troubleshooting Skills: In your application, don’t forget to showcase your troubleshooting abilities. Share examples of high-priority escalations you've handled and how you resolved them. We love seeing how you keep calm under pressure!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Elevate Technology Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on the core technologies mentioned in the job description, like Microsoft 365, Azure, and VMware. Be ready to discuss your hands-on experience with these tools and how you've used them to resolve high-priority issues in the past.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of complex problems you've solved, especially under pressure. Think about times when you had to guide 2nd line engineers or manage escalations, and be ready to explain your thought process during those situations.
✨Communicate Like a Pro
Since strong stakeholder communication is key, practice articulating your thoughts clearly and concisely. You might be asked to explain technical concepts to non-technical stakeholders, so think about how you can simplify your language without losing the essence of what you're saying.
✨Familiarise Yourself with ConnectWise
As you'll be managing tickets and communications via ConnectWise, it’s a good idea to familiarise yourself with this tool if you haven't already. If you have experience with similar ITSM/MSP tools, be prepared to discuss how you’ve used them effectively in your previous roles.