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- Tasks: Provide hands-on IT support and troubleshoot tech issues onsite.
- Company: Growing IT Services business in Wembley with a dynamic environment.
- Benefits: Competitive salary, career growth, and a vibrant team culture.
- Other info: Join a fast-paced team and expand your IT expertise.
- Why this job: Be the go-to tech hero and make a real difference for users.
- Qualifications: Experience with Microsoft 365, Windows Servers, and strong problem-solving skills.
The predicted salary is between 28000 - 32000 £ per year.
A growing IT Services business is looking for an IT Support Technician to support one of their customer environments based in Wembley.
This is a user-facing role suited to someone who enjoys being hands-on, visible and embedded within the customer environment rather than sitting behind a remote service desk all day. You will be the go-to person onsite for day-to-day support, working closely with end users while also collaborating with the wider technical team. The environment is fast-moving and varied, so this role suits someone who is proactive, personable and comfortable taking ownership of issues from start to finish.
Responsibilities:
- Providing onsite IT support across desktops, laptops and mobile devices
- Supporting Microsoft 365 technologies including Outlook, Teams and SharePoint
- Troubleshooting hardware, software and connectivity issues
- Managing users and devices across Active Directory / Entra ID
- Escalating more complex issues where required whilst remaining the onsite point of contact
- Assisting with onboarding, moves and general user support
Technical Requirements:
- Windows Servers
- Microsoft 365
- Azure / Entra ID
- Network Troubleshooting
- Intune / Autopilot
- AV / meeting room support
This is a strong opportunity to join a growing IT Services business that is continuing to expand its onsite support offering across multiple customer environments.
Technical Support Specialist - IT Software in London employer: Elevate Technology Group Ltd
Contact Detail:
Elevate Technology Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist - IT Software in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since this role is all about hands-on support, brush up on common issues with Microsoft 365 and Active Directory. Being able to demonstrate your problem-solving abilities during the interview can really set you apart.
✨Tip Number 3
Don’t just wait for the interview to ask questions. Engage with the company beforehand if possible. Reach out on LinkedIn or through their website to connect with current employees. This shows initiative and can give you insider info that might come in handy.
✨Tip Number 4
When you apply, make sure to highlight your hands-on experience. Use specific examples from your past roles where you took ownership of issues and provided excellent user support. This will resonate well with the hiring team looking for someone proactive and personable.
We think you need these skills to ace Technical Support Specialist - IT Software in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background aligns with the role of IT Support Technician, so don’t hold back on showcasing your hands-on support experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. We love seeing personality, so let your enthusiasm for IT support come through!
Showcase Your Technical Skills: Be sure to mention your familiarity with Microsoft 365, Active Directory, and any other relevant technologies. We’re looking for someone who’s comfortable troubleshooting and managing user issues, so highlight those skills clearly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our growing team!
How to prepare for a job interview at Elevate Technology Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Servers, Microsoft 365, and network troubleshooting. Be ready to discuss how you've used these technologies in past roles, as well as any specific challenges you've faced and how you resolved them.
✨Show Off Your People Skills
Since this role is user-facing, it's crucial to demonstrate your interpersonal skills. Prepare examples of how you've effectively communicated with end users, resolved conflicts, or provided exceptional customer service in previous positions.
✨Be Proactive in Problem-Solving
The environment is fast-moving, so be prepared to showcase your proactive approach to IT support. Think of instances where you took ownership of an issue from start to finish and how that benefited the team or the customer.
✨Familiarise Yourself with the Company Culture
Research the company and its values before the interview. Understanding their approach to IT services and customer support will help you tailor your responses and show that you're a good fit for their team.