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- Tasks: Provide hands-on IT support and troubleshoot tech issues onsite.
- Company: A growing IT Services business in Wembley with a dynamic culture.
- Benefits: Competitive salary, career growth, and a vibrant work environment.
- Other info: Join a fast-paced team and enjoy varied daily challenges.
- Why this job: Be the go-to tech hero and make a real difference for users.
- Qualifications: Experience with Microsoft 365 and strong problem-solving skills.
The predicted salary is between 28000 - 32000 £ per year.
A growing IT Services business is looking for an IT Support Technician to support one of their customer environments based in Wembley. This is a user-facing role suited to someone who enjoys being hands-on, visible and embedded within the customer environment rather than sitting behind a remote service desk all day. You will be the go-to person onsite for day-to-day support, working closely with end users while also collaborating with the wider technical team. The environment is fast-moving and varied, so this role suits someone who is proactive, personable and comfortable taking ownership of issues from start to finish.
Responsibilities:
- Providing onsite IT support across desktops, laptops and mobile devices
- Supporting Microsoft 365 technologies including Outlook, Teams and SharePoint
- Troubleshooting hardware, software and connectivity issues
- Managing users and devices across Active Directory / Entra ID
- Escalating more complex issues where required whilst remaining the onsite point of contact
- Assisting with onboarding, moves and general user support
Technical Requirements:
- Windows Servers
- Microsoft 365 Azure / Entra ID
- Network Troubleshooting
- Intune / Autopilot
- AV / meeting room support
This is a strong opportunity to join a growing IT Services business that is continuing to expand its onsite support offering across multiple customer environments.
IT Support Technician in London employer: Elevate Technology Group Ltd
Contact Detail:
Elevate Technology Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since this role is all about hands-on support, brush up on common IT issues and how to resolve them. Being able to demonstrate your problem-solving abilities during the interview can really set you apart.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer. Ask about the team dynamics or the types of challenges they face. This shows that you’re proactive and ready to engage with the role beyond just the basics.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it’s a great way to show your enthusiasm for joining our growing IT Services business.
We think you need these skills to ace IT Support Technician in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the IT Support Technician role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your hands-on support experience!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express why you’re excited about the role and how you can contribute to our team. We love seeing personality, so let your enthusiasm for IT support come through!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for someone proactive who takes ownership, so share those stories where you’ve gone above and beyond to help users.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our growing team!
How to prepare for a job interview at Elevate Technology Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Servers, Microsoft 365, and Active Directory. Be ready to discuss how you've used these technologies in past roles or projects. The more specific examples you can provide, the better!
✨Show Off Your People Skills
Since this role is user-facing, it's crucial to demonstrate your interpersonal skills. Prepare to share experiences where you've successfully resolved user issues or collaborated with a team. Being personable and approachable will set you apart!
✨Be Proactive in Problem-Solving
Think of scenarios where you've taken ownership of an issue from start to finish. Employers love candidates who can show initiative and a proactive approach to troubleshooting. Have a couple of stories ready that highlight your problem-solving skills.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and the specific challenges they face in IT support. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.