At a Glance
- Tasks: Provide hands-on IT support across devices, networks, and user issues.
- Company: Join a long-standing retail and logistics business in Nottingham.
- Benefits: Enjoy 32 days holiday, private healthcare, bonuses, and a pension scheme.
- Other info: Training provided on ERP systems and opportunities for management roles.
- Why this job: Kickstart your IT career with clear progression routes and supportive team members.
- Qualifications: No specific experience required; just a passion for IT and problem-solving.
The predicted salary is between 20000 - 24000 £ per year.
Job Title: IT Support Technician
Location: Nottingham, Nottinghamshire
Salary: £25,000 - £30,000
Benefits: 32 Days Holiday, Private Healthcare, Company Bonus, Private Pension Scheme
We’re working with a long-standing retail and logistics business based in Nottingham, looking to add an IT Support Technician to their growing internal IT team.
You'll be hands-on across devices, infrastructure, cloud platforms and user support, supporting day-to-day operations and contributing to ongoing IT improvement work.
Key Responsibilities:
- Provide 1st and early 2nd Line support across hardware, software, network, and user issues
- Support Windows environments (10/11) and Active Directory (user/admin tasks)
- Troubleshoot issues across desktop, laptop, printers, mobile devices and peripheral tech
- Assist with Microsoft 365 admin (Outlook, Teams, SharePoint, OneDrive)
- Support user onboarding/offboarding, account permissions, password resets, device setup
- Help with the roll-out of new hardware and software across multiple sites
- Work closely with the wider IT team on tickets, escalations, and mini-projects
Technical Environment Includes:
- Windows 10/11, Microsoft 365, SharePoint, Teams
- Active Directory, Group Policy, basic PowerShell
- Networking fundamentals (TCP/IP, DNS, DHCP)
- Printer management, AV software, remote support tools
- ERP and reporting systems (training provided)
This is a great role for someone looking to build their career in IT support within a stable, well-invested business. You’ll be supported by experienced team members, with clear progression routes on offer into management or project based work.
Key Words: IT Support Technician, 1st Line Support, 2nd Line Support, IT Helpdesk, Desktop Support, Microsoft 365, Windows 10/11, Active Directory, Networking, IT Jobs Nottingham, Internal IT Support, Junior Infrastructure Support
IT Support Technician in Nottingham employer: Elevate Technology Group Ltd
Join a well-established retail and logistics company in Nottingham, where you will be part of a supportive and dynamic IT team dedicated to fostering your professional growth. With benefits like 32 days of holiday, private healthcare, and a company bonus, we prioritise employee well-being and work-life balance, making this an excellent opportunity for those looking to advance their careers in IT support within a stable environment.
Contact Details:
Elevate Technology Group Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Nottingham
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11 and Microsoft 365. Having hands-on experience or even just a solid understanding of these platforms will help you stand out during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common hardware and software issues. Being able to demonstrate your problem-solving abilities in real-time scenarios can make a significant impact during the interview process.
✨Tip Number 3
Network with current IT professionals, especially those working in similar roles. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which you can leverage in your discussions.
✨Tip Number 4
Prepare to discuss your experience with user support and onboarding processes. Highlighting your ability to assist users effectively will show that you're ready to contribute to the team from day one.
We think you need these skills to ace IT Support Technician in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT support, particularly with Windows environments, Active Directory, and Microsoft 365. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for IT support and your problem-solving skills. Mention specific experiences where you've successfully resolved technical issues or improved processes.
Showcase Technical Skills:In your application, emphasise your familiarity with the technical environment mentioned in the job description, such as networking fundamentals and printer management. This will help you stand out as a candidate.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT support roles.
How to prepare for a job interview at Elevate Technology Group Ltd
✨Know Your Tech Basics
Make sure you're familiar with the key technologies mentioned in the job description, such as Windows 10/11, Active Directory, and Microsoft 365. Brush up on your troubleshooting skills for common hardware and software issues, as you'll likely be asked to demonstrate your knowledge during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples of how you've resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to think critically and work under pressure.
✨Understand the Company Culture
Research the company’s values and culture before the interview. Being able to articulate why you want to work for them and how you align with their mission can set you apart from other candidates. It shows that you're genuinely interested in being part of their team.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of the interview. This could include inquiries about team dynamics, opportunities for professional development, or upcoming projects. It demonstrates your enthusiasm for the role and helps you assess if the company is the right fit for you.
