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- Tasks: Provide hands-on IT support for desktops, laptops, and mobile devices in a dynamic environment.
- Company: A growing IT Services business with a focus on user engagement.
- Benefits: Competitive salary, opportunities for growth, and a vibrant work culture.
- Other info: Fast-paced environment with plenty of opportunities to learn and grow.
- Why this job: Be the go-to tech hero onsite and make a real difference for users.
- Qualifications: Experience with Microsoft 365, Windows Servers, and strong troubleshooting skills.
The predicted salary is between 28000 - 32000 £ per year.
A growing IT Services business is looking for an IT Support Technician to support one of their customer environments based in Wembley. This is a user-facing role suited to someone who enjoys being hands-on, visible and embedded within the customer environment rather than sitting behind a remote service desk all day.
You will be the go-to person onsite for day-to-day support, working closely with end users while also collaborating with the wider technical team. The environment is fast-moving and varied, so this role suits someone who is proactive, personable and comfortable taking ownership of issues from start to finish.
Responsibilities- Providing onsite IT support across desktops, laptops and mobile devices
- Supporting Microsoft 365 technologies including Outlook, Teams and SharePoint
- Troubleshooting hardware, software and connectivity issues
- Managing users and devices across Active Directory / Entra ID
- Escalating more complex issues where required whilst remaining the onsite point of contact
- Assisting with onboarding, moves and general user support
- Windows Servers
- Microsoft 365
- Azure / Entra ID
- Network Troubleshooting
- Intune / Autopilot
- AV / meeting room support
IT Support Technician employer: Elevate Technology Group Ltd
Contact Detail:
Elevate Technology Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and work environment. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since this role is all about hands-on support, brush up on common IT issues and how to resolve them. You might even want to prepare some real-life examples of problems you've solved in the past.
✨Tip Number 3
Show off your people skills! As an IT Support Technician, you’ll be working closely with end users. Be ready to demonstrate your ability to communicate clearly and effectively, especially when explaining technical concepts to non-techies.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you nail that interview and land the job. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the IT Support Technician role. We want to see how your background aligns with the responsibilities listed in the job description.
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re the perfect fit. We love seeing a bit of personality, so don’t hold back!
Showcase Your Technical Skills: Be specific about your technical skills, especially those related to Microsoft 365, Windows Servers, and network troubleshooting. We’re looking for someone who can hit the ground running, so make sure we know what you bring to the table.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Elevate Technology Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Servers, Microsoft 365, and network troubleshooting. Be ready to discuss specific experiences where you've solved issues with these technologies, as this will show your hands-on expertise.
✨Show Off Your People Skills
Since this role is user-facing, it's crucial to demonstrate your ability to communicate effectively with end users. Prepare examples of how you've helped users in the past, focusing on your personable approach and problem-solving skills.
✨Be Proactive and Take Ownership
The company is looking for someone who can take ownership of issues from start to finish. Think of instances where you've proactively identified and resolved problems without waiting for someone else to step in. This will highlight your initiative and reliability.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle real-life situations on the job. Practice articulating your thought process when troubleshooting issues or assisting users, as this will showcase your practical skills and decision-making abilities.