At a Glance
- Tasks: Provide 1st and 2nd line IT support across various devices and platforms.
- Company: Join a long-standing retail and logistics business in Nottingham.
- Benefits: Enjoy 32 days holiday, private healthcare, bonuses, and a pension scheme.
- Other info: Work in a supportive team environment with experienced colleagues.
- Why this job: Kickstart your IT career with hands-on experience and clear progression opportunities.
- Qualifications: Basic knowledge of Windows, Microsoft 365, and networking fundamentals required.
Check out the role overview below If you are confident you have got the right skills and experience, apply today.
Location: Nottingham, Nottinghamshire
Salary: £25,000 - £30,000
Benefits: 32 Days Holiday, Private Healthcare, Company Bonus, Private Pension Scheme
We’re working with a long-standing retail and logistics business based in Nottingham, looking to add an IT Support Technician to their growing internal IT team.
You\'ll be hands-on across devices, infrastructure, cloud platforms and user support, supporting day-to-day operations and contributing to ongoing IT improvement work.
Key Responsibilities:
- Provide 1st and early 2nd Line support across hardware, software, network, and user issues
- Support Windows environments (10/11) and Active Directory (user/admin tasks)
- Troubleshoot issues across desktop, laptop, printers, mobile devices and peripheral tech
- Assist with Microsoft 365 admin (Outlook, Teams, SharePoint, OneDrive)
- Support user onboarding/offboarding, account permissions, password resets, device setup
- Help with the roll-out of new hardware and software across multiple sites
- Work closely with the wider IT team on tickets, escalations, and mini-projects
Technical Environment Includes:
- Windows 10/11, Microsoft 365, SharePoint, Teams
- Active Directory, Group Policy, basic PowerShell
- Networking fundamentals (TCP/IP, DNS, DHCP)
- Printer management, AV software, remote support tools
- ERP and reporting systems (training provided)
This is a great role for someone looking to build their career in IT support within a stable, well-invested business. You’ll be supported by experienced team members, with clear progression routes on offer into management or project based work.
Key Words: IT Support Technician, 1st Line Support, 2nd Line Support, IT Helpdesk, Desktop Support, Microsoft 365, Windows 10/11, Active Directory, Networking, IT Jobs Nottingham, Internal IT Support, Junior Infrastructure Support
IT Support Technician in West Bridgford employer: Elevate Technology Group Ltd
Join a well-established retail and logistics company in Nottingham, where you will thrive in a supportive work culture that prioritises employee growth and development. With benefits like 32 days of holiday, private healthcare, and a company bonus, this role as an IT Support Technician offers a fantastic opportunity to advance your career in a stable environment while working alongside experienced professionals committed to your success.
Contact Details:
Elevate Technology Group Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in West Bridgford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Elevate Technology Group Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Elevate Technology Group Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Elevate Technology Group Ltd!
✨Direct Apply to Elevate Technology Group Ltd
Let's not forget to apply directly through the Elevate Technology Group Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in West Bridgford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Elevate Technology Group Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Elevate Technology Group Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Elevate Technology Group Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
